Learn the Art of Complaining Successfully...

Although the British enjoy a good moan, when it comes to complaining they too often shy away from confrontation. Whether it's because they don't want the hassle, don't think it will do any good, don't want to be seen as a moaning Victor Meldrew or simply don't know how, almost half of the UK population won't make a complaint, no matter how badly they've been mistreated.