Although the British enjoy a good moan, when it comes to complaining they too often shy away from confrontation. Whether it's because they don't want the hassle, don't think it will do any good, don't want to be seen as a moaning Victor Meldrew or simply don't know how, almost half of the UK population won't make a complaint, no matter how badly they've been mistreated....[more about us]

The chances of getting an organisation or service provider to deal with a problem are much...

As long as the official advice warns against travelling to Mexico, package holidaymakers with...

However carefully holiday plans are laid, flight delay and lost luggage are two unforeseeable...

If all the avenues of complaint with a tour operator or travel agent have been exhausted then the...

Although, in the age of emails and text messages, letter writing may be a dying art form, letters...

Brits certainly have a lot to complain about and whinge, moan and grumble they do, but largely it...

Dodgy second hand cars provoke the greatest number of customer complaints, but mobile phone...

Although the travel agent is not liable for the misleading hotel information provided by their...