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Can We Trust the Ombudsman With Our Complaints?

By: Thomas Muller - Updated: 20 Nov 2019 | comments*Discuss
 
Ombudsman Complaints Complaining

The local government ombudsmen are supposed to be there to represent the interests of the public but they have been accused of bias and maladministration. Can we really trust them with our complaints?

Watching the Watchmen

If somebody has an unresolved complaint about a local council then the Local Government Ombudsman (LGO) is there to investigate whether it is justified, offer independent advice and act as an impartial referee between the two parties.

Or at least that is their appointed role - one group strongly believes that they are allied with the organisation they are assigned to guard and dismissive of those they are paid to protect.

The LGO Watch

The campaign consumer group, Local Government Ombudsman Watch (LGO Watch), has been set up in an effort to weed out bad practise within local English government by exposing the bias and maladministration within the Local Government Ombudsman’s office.

LGO Watch is far from the work of a few disgruntled complainants, even the LGO’s own customer satisfaction survey revealed that a whopping 73% of complainants were dissatisfied by the outcome of their individual cases. Since its founding in 2003, the Watch has amassed a legion of supporters nationwide, and a similar Scottish watch has since been set up to target the corruption in local government north of the border.

Pro-Council Bias Allegations

With less than 2% of submitted complaints declared by the LGO as maladministration, there is a certain weight to the claims that the tax-funded service is not wholly committed to securing justice for the public.

One reason the LGO Watch provides to explain allegations of pro-council bias within the office is the alarming fact that all three current LGOs were themselves previously chief executives of local authorities. In fact evidence shows that many of the LGO’s investigators previously worked in local government.

If you took a damning complaint about the local police force to an independent, publicly-funded investigation and adjudication group, would it be fair to have a former chief of that same organisation handle your case?

Citizen Insurance Support

The LGO Watch is further vindicated in their crusade by the ample correspondence they receive from citizens complaining about the LGO’s bias. Many of these people have suffered anguish and even illness by their experience with the watchdog.

The greatest source of grievance about local councils and the LGO is their unaccountability in dealing with the vulnerable members of society, such as those suffering economic hardship, poor health or substandard living conditions.

Other Watches

The LGO Watch is not alone in their surveillance over the bad practice of the LGO, other websites share their impassioned feelings of injustice and have set out to expose their misdemeanours. These include the LGO Reporter Blog, the Public Service Ombudsman Watches and Trevor R Nunn’s ‘Local Government Ombudsman Watcher’ page, which is dedicated to all those who have “suffered injustice because of the unfair, biased and unaccountable LGO”.

Is There A Solution?

It’s all very well highlighting the failings of the LGO but does the Watch have a realistic solution to the problem?

The LGO Watch calls for the closure of the LGO and its replacement with a genuinely independent local government complaints commission. This new office would not employ anybody with previous influence within the local council. The ideal of the group, and no doubt most of the public at large, would be for councils to have something to fear when people complain to the local government watchdog.

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I agree with the various posts outlined above, about the possibility of a petition. A 100,000 signatures is enough to get to the heart of government - and a hearing in the House of Commons.The upheaval we have all had to go through at the hands of the Local Government Ombudsman is totally unacceptable, and only the Central Government can make them change their procedures.I also agree with the admission in some of the posts listed above, that the LGO should be shut down and replaced with a more reliable organisation.Everyone deserves better service than this.What about starting a petition via Change.org.uk?I have used the website and signed a number of petitions in this way - all they ask is for a minimum of 3 people to start it, and you canopt out of making a donation.Any interest?
FM - 20-Nov-19 @ 9:57 PM
I have had children taken off me by the state. Several months (8 months actually) prior I asked for an assessment that should be provided (if asked) which is in statute law.(Children Act 17ZD if you’re interested). It was never done. After those 8 months, we ended up in court ultimately losing my children to forced adoption. 18 months later, Judicial proceedings concluded I complain to the statutory authorities about that assessment not being provided. I have to give them their ‘due process’. The Local Authority Complaints team not investigating because it’s ‘been discussed in court’. So, I escalate my complaint to the Ombudsman. The Ombudsman as we all know are there to investigate failings by the Local Authority. They are not going to investigate because, you guessed it, ‘discussed in court’. At no point has the Local Authority been held to account for not providing this assessment. As a consequence of not doing so, a family has been torn apart. I should point out, it’s fair to say we had a lot of support from the local authority, but because the assessment wasn’t done, insufficient to meet relevant needs and other routes prior to one as draconian as shredding a family to pieces. It appears, similar to other comments, the Ombudsman has assessed the complaint and found a way to back out of punishing those they should be holding to account. So, once again but at additional cost, time and emotional expense I’m escalating the matter to a high court for a judicial review.
Iggyica - 8-Nov-19 @ 6:11 PM
In my experience, it is highly unlikely that a solicitor would take a case like this on, the risk involved is too high and costs could escalate out of control.The amount of research and documentation required to support the witness statements would make it virtually impossible for the average person to proceed down the legal route.You can make your case independently but the time lines are tight and if you have a full time job and family matters to deal with this is also virtually impossible.
Mar - 8-Nov-19 @ 11:09 AM
In my experience The Ombudsman were a complete waste of time! you want something dealt with fairly go see a solicitor.
Justice4all - 7-Nov-19 @ 10:00 PM
I have now received my final response from the LGO regarding a complaint about flawed planning documents and no response received from the council to my Stage 2 complaint.The development that the council allowed was huge and quite literally on my front door step.The council blocked me in so much that I never saw the dustman, postman or daylight for the best part of 3 years. A clear breach of my human rights but the LGO has sent me a letter that addresses no part of my complaint.Apparently, they can choose what they investigate and what evidence they look at.I am horrified and now realise why the council laughed, lied and mocked me all the way through my awful distress. Shut the LGO down, no one get a fair outcome, nothing in the final response is accurate.To add insult to injury, their final response includes inaccuracies about how I felt and what I thought.It is the covering letter that contains more detail on my real complaint but of course, this will never be seen by anyone but me!How disgusting is this system that allows and aids unlawful behaviours and stamps on the people it should be protecting.I feel angry and betrayed by a system that is hard to challenge.
Mar - 6-Nov-19 @ 11:30 AM
I'm tempted to say I think we need one of these online petition sites involved, but sadly though I am oddly inspired to read of others in the same place when I'd felt alone in all this constant unchecked misconduct, I would think we are still fairly isolated, with many victims of misconduct probably not even beginning to complain. I'm making notes for an article on this matter, something to polish enough for publication in a printed national newspaper, and am thinking it might be good to pool experiences. I don't know if I can leave contact email here so I will just send this for now and see if there's interest. I've looked at the Transparency International website though and will be sending them my details in the hope that it can be among others' ripples. As far as I'm concerned the LGO and the housing ombudsman, identical in their practices, should be shut down immediately - nothing justifies their current existence. Public money being spent on stitching us up is an outrage. Imagine working for them too, a pathetic and shabby existence.
LeeW - 30-Oct-19 @ 3:15 PM
I agree, the LGO should be closed down in favour of an impartial group. I have just received the final decision after spending a a full day responding to the draft decision where the LGO found wholeheartedly in favour of the SLDC. These Councils know they are untouchable and with the backing of the LGO. It is a total fiasco. Don't waste your time or your life under the impression that your complaint will be considered, that decision has already been made. I was warned before I started the process but thought I would give it a try. I can see by all the comments here, that other people thought the same as me. If you have the money, go to a solicitor as you won't get anywhere with the LGO
Bea - 30-Oct-19 @ 11:38 AM
I wholeheartedly agree with the other comments. The LGO Ombudsman should be closed down and a totally impartial body set up in it's place. I have just received the final decision from the LGO after spending a whole day supplying even more information on the investigator's draft decision where she found completely for the Council. These Councils appear to be untouchables and can make decisions when they know full well, the public do not have a leg to stand on as they have the full backing of the LGO Ombudsman. Unless we have thousands to spend on solicitors, and who does these day?, this fiasco is a complete waste of your life. Somebody did warn me before I contacted the Ombudsman but I thought I would give it a try. How wrong I was andcan see now by all these comments that it is just an exercise they hsve you going through but the decision has already been made!!
Bea - 30-Oct-19 @ 11:29 AM
I have been in a dispute with my local council for nearly four years and have followed 'procedure' including its internal complaints fiasco, which led to blatant and stupid stonewalling from start to finish, on to engagement with the housing ombudsman, which did not even deal with my central complaint, that two staff lied about what went on in a meeting we had at which I was coerced to return to my flat when unsafe. The police would not investigate despite this fraudulent representation of the meeting legally constituting fraud, malpractice in office. I was then banned from the Civic Centre as a reaction to my angry emails and letters (none of them making threats other than regarding legal consequences and that I would not give up). The main liar complained that I had caused distress when she had at that point caused me three years of distress. Crocodile tears if ever there were some. I made a Subject Access Request (do this, you may be shocked at the results) to obtain emails that went between the ombudsman and council and saw blatant character assassination and crass bigotry. I approached the local government ombudsman about the banning and they have after brief and negligent discussion declined to process my case. I am now making a complaint about that and thinking about what to do next. We should, by rights, in these situations be assigned legal representation, automatically. The situation has impacted greatly on my health. Stress leaves me with three hours sleep a night if I'm lucky. I too want the ombudsman 'services' closed down and replaced with something impartial, staffed by conscientious human rights lawyers and people of that ilk. I am often weighed down badly by all this, but googling corrupt council and finding this site in particular has fired me up. Best wishes all.
LeeW - 25-Oct-19 @ 5:07 PM
Still persevering with LGO's assessment stage, I honestly feel as though the so called 'investigator' is only going through the motions and has already decided in favour of the council. But I shall carry on, even though the stress is seriously affecting my health. This whole situation was caused by the failings of the local council to thoroughly investigate an extremely serious wrongdoing by 2 members of their staff. Update as and when!
Chiminee - 5-Oct-19 @ 12:38 AM
I am a retired solicitor who has had to deal with the LGO with regard to a number of personal matters not least relating to safeguarding failures relating to when my 94 year old mother (who has a diagnosis of Alzheimers) was a patient in an NHS Hospital and also safeguarding failures on the part of the care home where my mother is a private fee paying resident.Further I also had to deal with the LGO relating to DOLS imposed upon my mother by Staffordshire county council who unlawfully impose a DOLS.I have never come across such an incompetent biased self protecting organisation and its leader Michael King is morally and ethically corrupt
Retired Solicitor - 25-Sep-19 @ 10:55 PM
Please advise if any one can offer advice, help etc. I have just endured the LGO' complaint procedure. A NIGHTMARE ??????. Patiently went through the delays , apparently a substantial backlog of complaints about councils, as my complaint was. Gave them information that was one hundred percent truthful and correct. Now been informed they not even going to consider my complaint for investigation. Honestly thought I was going to have a heart attack. I am now at stage where I have challenged their second draft and have been given till 27th September to seek advice ( the first time limit was shorter, till I said it wasn't enough time. I am in my 70's and have health problems so you can imagine the pressure and stress I am experiencing. I seriously think whatever information they receive from myself they have already decided to deny my very serious complaint .
Chiminee - 9-Sep-19 @ 6:03 PM
We have email evidence of Telford and Wrekin council lies and corruption. They have admitted they didn’t follow procedures and admitted they lied and apologised and admitted they fell short of the service. We had a a street trading consent and our business was doing well . They aided another trader to take over our business and even aided him in letting him trade under our street trading consent. The corruption is evidenced in their correspondence. We took this to the ombudsman who we believe did no investigation and aided the council and even though they had admitted all of the above the ombudsman found in the councils favour. They say they are impartial! We requested it to be reviewed and requested it go to the lead ombudsman which they have refused. Even the ombudsman got important facts and dates wrong and the ombudsman fabricated things to aide the council when we corrected this and asked where they had got this false information from they refused to answer. The council and the ombudsman are as corrupt as each other it is absolutely disgusting. We don’t know what we can do now
Jay - 28-Aug-19 @ 5:28 PM
Many years I gave evidence to the select committee pre the conduct disclosed by GRG in banking. However whilst we recommended the strengthening of accountability; the Local Government Ombudsman, in whatever label best suits them, fail to grasp even the basic concept in Human Rights (article 6) and or misfeasance of public office. I lodged my complaint with the trepidation that the Ombudsman always appears to be weighted towards those one complains about; and in my complaint this was borne out. Lying to the court was acceptable. Lying in a sworn statement did not turn an eye. Clear case of maladministration, failing to respond to letters over 6 months was equally weighted in favour of the Council. The caseworker was of such low accord, he even did not understand the law surrounding the rating system. Frankly it is hardly surprising one comes across the arrogance of some (not all) council officials. They are truly untouchable in my area. The disgrace is that it frankly is not worth the effort in the time it takes even keeping matters succinct leads to a lack of understanding of the law let alone any remedies. It is time to review the service of the Ombudsman as a blatant unlawful activity is fully supported by the Ombudsman. Of course a Judicial Review will produce (if successful)an Order for the Ombudsman to reconsider the compliant; and often you get the same decision in a slightly different format. Like many of the banks the local authorities are free to mistreat the public as clearlythose whose task it is to address the wrongdoing are either too lazy to read the papers and investigate the compliant as they look to take the easier route of (we do not uphold your complaint) rejecting a complaint.
First for Accountabi - 22-Aug-19 @ 12:15 AM
The LGO refused to even investigate my case, citing that they did not have the remit or jurisdiction to investigate a school complaint.It is NOT a school complaint, it's a complaint regarding a specific department within the LA, and their acute maladministration.This has been pointed out and evidence provided time and again, but the alleged 'investigator' simply reels off yet another pointless email repeating the same gibberish, whilst avoiding my questions.I don't even have the option of appealing, because they refused to take the matter on in the first instance - but of course, are still intent on publishing their investigation of nothingness.Who are these untrained sheeple?Incapable of thinking, and reading off a card.One cannot reason with unreasonable people.
Rufus - 14-Aug-19 @ 8:25 PM
We have email evidence of Telford and Wrekin council lies and corruption. They have admitted they didn’t follow procedures and admitted they lied and apologised and admitted they fell short of the service. We had a a street trading consent and our business was doing well . They aided another trader to take over our business and even aided him in letting him trade under our street trading consent. The corruption is evidenced in their correspondence. We took this to the ombudsman who we believe did no investigation and aided the council and even though they had admitted all of the above the ombudsman found in the councils favour. They say they are impartial! We requested it to be reviewed and requested it go to the lead ombudsman which they have refused. Even the ombudsman got important facts and dates wrong and the ombudsman fabricated things to aide the council when we corrected this and asked where they had got this false information from they refused to answer. The council and the ombudsman are as corrupt as each other it is absolutely disgusting. We don’t know what we can do now
Jay - 14-Aug-19 @ 5:47 PM
The Local Government Ombudesman has referred my complaint regarding Lambeth Children's Social Services back to the Lambeth, I originally submitted my formal complaint to Lambeth Local Authority in excess of one year ago. Lambeth Children's Social Services were in breach of complying with sec17 Children Act 89 . I am convinced the Local government ombudsmen service have colluded and advised Lambeth Children's Social Services how to block my complaint from following due process according to Lambeth's complaints procedures. This really is not a free and fair society for all regardless of class, gender , disability , political persuasion and race.
kushempress - 8-Aug-19 @ 7:32 PM
We all know the LGO is biased to the point of failing in its alleged role. The LGO investigator in my case has the investigative skills of a three-year-old and seems incapable of asking pertinent questions to uncover objective evidence. Instead, the investigator has asked shallow questions of the LPA and recieved answers that were subjective, demonstrable of incredibly poor judgment and begging for suplementary questions to uncover the reality. The LGO investigator has issued a draft decision which is totally reflective of this mediocre investigation. I have asked the investigator why further intelligent questions have not been asked when the weight of existing objective evidence suggests very strongly that the LGO has acted incompetently. The LGO investigator has refused to make further enquiries and wants to make the draft decision final. I have two more working days in which to find a way of making the LGO investigator ask the LPA sensible investigative questions!!! Solicitors appear to have little knowledge in this area. DOES ANYONE know what I can say to this investigator to get her to wake up and ask questions that are objective and will bring clarity and light to the LPA's gross incompetence???
Mr Scrutiny - 7-Aug-19 @ 3:42 PM
Dear Citizens The LGO is corrupt headed by Michael King and his cronies. To prove this the LGO are using ‘precedent decisiobs’ To respond to people’s individual complaints - I say this as from reading a recent complaint in July 2019 a citizen of the United Kingdom stated that he received a response from Michael King “ How can he allow any member of the Ombudsman staff to respond - We will not investigate the council as it is unlikely we will find any evidence of fault” WHICH IS THE RESPONSE I RECEVEd - please let us all convene in protest of the corruption and the injustice delivered by the LGO who lie about serving the public but are only in power to protect and cradle the mistakes made by Councils and Local Authorities.. the LGO know you cannot SUE the Council because the Governenent has made them Immune to dish out shoddy services and not be held accountable. Please respond and I will revisit this webpage in one month
Take down - 29-Jul-19 @ 2:07 AM
Further to my posting in January I have been chasing Mr King to respond to my questions raised in connection with Mr Upjohn. Firstly - How can he allow any member of the Ombudsman staff to respond - We will not investigate the council as it is unlikely we will find any evidence of fault.Yet at the time the council in Question Northampton County Council were being subjected toa Best Value inspection by the Government and found to be incapable of running their own council with a result commissioners have been appointed to oversee them. Secondly - How is it possible for your officers to apply discretion in looking into matters that may be over the 12 months timescale if the officers fail to read and analyse the information sent in the complaint. I have asked him to respond to me directly and not pass the buck to his staff but as you will no doubt expect he just ignores the questions raised. I have written to the Ministry for Housing, Communities and Local Government suggesting they take responsibility for the actions, or lack of action, of the Ombudsman service but they also now are just ignoring letters and emails sent. Bearing in mind they are both located in the same building it does make you wonder how independent the Ombudsman service is. I would suggest that everyone should write to the Ministry and hopefully they will get the message that Ombudsman service is not performing its role as the independent arbitrator as they are supposed to be doing.
Seeking Justice - 22-Jul-19 @ 3:41 PM
I am disgusted with the Local Government Ombudsman. My 93 year mother was neglected in a Care Home, she had put a Lasting Power Of Attorney in place a few years prior to her going into a Care Home as she was concerned that she might lose her Mental Capacity as she got older and her health deteriorated. She was diagnosed with Dementia had refused to eat her meals, she was severely under weight and had to be seen by the Mental Health team. I was her Legal Attorney and was not informed of her deterioration. I was refused to see all her records at the Care home, their excuse was due to new Data Protection Laws. I mentioned her weight loss several times as I visited her twice a week and was always told that she was fine, they had no worries. She suffered a serious fall in her room and the Care home refused my mother's Legal rights and did not inform me, despite living just 20 minutes drive away. They were adamant that they did call me but I didn't answer my phone. My mother's suffered a soft tissue injury. She fell over a the floor strip in her room between the ensuite and her bedroom. The Care home admitted it was their fault and promised to remove it. The following morning she fell over again sustaining a fractured hip. The paramedics declared the room unsafe and put in a Care concern. The paramedics told the manager that her room was unsuitable for a Dementia resident. I have sent the Emas report which clearly stated that the Manager admitted to failing the patient and that the floor strip was a trip hazard. She had no use of a call bell which the Manager admitted to and was addressing. All this evidence was sent to the LGO and they have refused to accept it. The Discharge Note from the first fall states, " soft tissue injury" the LGO insist that she had a UTI, there is no evidence to support this only claims from the owner of the Care home. She fell at the side of the bed yet the LGO have stated that the Care Provider said she fell at the end of her bed. They say it's erelevant where she fell. They refuse to include the paramedics report or the NHS Mental Health report even though it was sent to them. These are the most corrupt people that I have ever come across and my mother died as a result of the treatment that she received at this Care home. Her health deteriorated and she was traumatised. Her wishes and rights were refused and they failed in their duty of care to her, she was self funding and paid almost £600 per week to this care home for her care. She was seriously underweight, left in pain after her first fall for two days before they decided to contact me, despite her having a Lasting Power Of Attorney in place. Her treatment was a breach against her human rights and she was caused an injustice. The LGO have closed her case. Any help would be greatly appreciated.
Lynn - 17-Jul-19 @ 11:02 PM
I am disgusted with the Local Government Ombudsman. My 93 year mother was neglected in a Care Home, she had put a Lasting Power Of Attorney in place a few years prior to her going into a Care Home as she was concerned that she might lose her Mental Capacity as she got older and her health deteriorated. She was diagnosed with Dementia had refused to eat her meals, she was severely under weight and had to be seen by the Mental Health team. I was her Legal Attorney and was not informed of her deterioration. I was refused to see all her records at the Care home, their excuse was due to new Data Protection Laws. I mentioned her weight loss several times as I visited her twice a week and was always told that she was fine, they had no worries. She suffered a serious fall in her room and the Care home refused my mother's Legal rights and did not inform me, despite living just 20 minutes drive away. They were adamant that they did call me but I didn't answer my phone. My mother's suffered a soft tissue injury. She fell over a the floor strip in her room between the ensuite and her bedroom. The Care home admitted it was their fault and promised to remove it. The following morning she fell over again sustaining a fractured hip. The paramedics declared the room unsafe and put in a Care concern. The paramedics told the manager that her room was unsuitable for a Dementia resident. I have sent the Emas report which clearly stated that the Manager admitted to failing the patient and that the floor strip was a trip hazard. She had no use of a call bell which the Manager admitted to and was addressing. All this evidence was sent to the LGO and they have refused to accept it. The Discharge Note from the first fall states, " soft tissue injury" the LGO insist that she had a UTI, there is no evidence to support this only claims from the owner of the Care home. She fell at the side of the bed yet the LGO have stated that the Care Provider said she fell at the end of her bed. They say it's erelevant where she fell. They refuse to include the paramedics report or the NHS Mental Health report even though it was sent to them. These are the most corrupt people that I have ever come across and my mother died as a result of the treatment that she received at this Care home. Her health deteriorated and she was traumatised. Her wishes and rights were refused and they failed in their duty of care to her, she was self funding and paid almost £600 per week to this care home for her care. She was seriously underweight, left in pain after her first fall for two days before they decided to contact me, despite her having a Lasting Power Of Attorney in place. Her treatment was a breach against her human rights and she was caused an injustice. The LGO have closed her case. Any help would be greatly appreciated.
Lynn - 17-Jul-19 @ 10:14 PM
I complained to my local council about their trees damaging my property, they of course they turned me down. I then asked the LGO to help but the refused telling me they can refuse to help and that I should are the council to court. It is not a massive sum I wanted and it is not worth going to court, the little man loses again.
Joeh - 12-Jul-19 @ 7:09 PM
Even my local MP wrote to M King regarding the paltry one-page response to my rebuttal of the LGO's draft decision from a very corrupt Christine Knowles.She basically had an "attitude" from the start because I challenged her approach which had ignored written evidence and ignored legislation. I asked for an appeal and .... the appeal was also handled by Christine Knowles.I asked for a judicial review which got lost in the very long grass. I haven't finished yet ... biding my time as more evidence comes to the surface.It's a long game but if we all keep chipping away at it and ensuring there's an audit trail their day is due.
Jo Dot - 7-Jul-19 @ 10:05 PM
The title of this topic is: 'Can we trust the Ombudsman with our complaints'? The simple answer is NO. Until consumer advocates such as this one/Money Saving Expert/CAB/Shelter/Resolver/Age UK et al, speak out, and repeatedly speak out about the utterly failings of these so-called watchdogs;-nothing will change. Ombudsmen/Regulators/Safeguarding are not simply failing, they have become Facilitators rather than Regulators,-as one senior medical professional referred to them in a public forum. As they currently exist they have become ratifiers for those they are created to investigate. I would rather see all these dysfunctional 'Ombudsmen' disbanded rather than adding to the misery and stress of those who approach them to act as an independent body. It was vital to have watchdogs. Today they are just that: 'dogs' who sit and watch. Default on multiple services and goods have increased dramatically; simply because providors can get away with what ever they want to do; and they know it. I am bitter and angry at this, but am far more angry at the silence of those who should be lobbying hard to change this now totally corrupted situation. Shame on them.
Persia - 18-Jun-19 @ 5:17 PM
I’m shocked & surprised by the amount of heartache and suffering caused by the LGO... and I thought I was the only one! I have been writing directly to the LGO Michael king and his cronies but after sending him a twenty plus page report pointing out all the errors made by Cheshire East Council Planning department s Michael King without giving any professional acknowledgement and direction to next steps I instead received a reply from the exact assessor whom had deliberately closed my case - this abrupt action with the wording ‘do not contact this office again’ forced me to contact my MP George Osborn (who was categorically rubbish and a failure to his responsibility)I had to write to several MPs including the then Minister Sajid Javid Housing and Communitues Secretary but he and his associate MP Atol Sharma were only prepared to answer my case via an MP so via MP Ester McVey I got my complaint to Sajid Javid who responded he could not get involved thus I must write to Michael King LGO which I did .. it is very clear we are dealing with a SPIDERS WEB their will be no justice forthcoming to any member of the public because the system is rigged and fully designed to do nothing when the council gets it wrong and have caused maximum Malpractice (in my case £1.6million pounds worth of malpractice!) (1) The council advise you to make a formal complaint - which gets registered (2) The manager of the planning department (who was charged with corruption on another matter / see Cheshire East pollution and tampering to which on TV he apologised) - This manager Fobbed me off and told me to take it up with the LGO (3) The LGO took down my report and did nothing .. several months later when I enquirer for an update they apologised for back log (4) my case is read by an LGO who makes a STUPID and ILLOGICAL assumption and closes the file and states ‘ do not contact the LGO again with a strapline ‘if you are not happy with the decision you may start a Judicial Review!) (5) unaware of costs of judicial review I turn to MPs - MPs waste of time though MP Eater McVey did a brilliant job The council system is designed to allow the Councils to make catastrophic errors but yet not be held accountable for the suffering their poor errors of judgement cause the public - the councils are aware of this liberty known they are immune and that with the permission and full support of the UK Government and the corrupt and bias LGO know full well that the ‘idiots public citizens’ (that’s you and me) that pay rates and employ the services of the councils to serve us ... will receive NO JUSTICE If the head of LGO is a Liar (to his testimony written in the newspapers that he understands the need for justice for the public rant rant rant) his assessors follow him - their are never bad students only bad teachers and I blame the head of the LGO Michael King of ever member of the public that has written on this message board and the ones that are yet to write on it
Take Down - 20-May-19 @ 1:59 AM
Incommon with the previous comments, my husband and I would like to add ours.We, too, have been fighting the Ombudsman, both The Property Ombudsman and the Local Government Ombudsman for the last few months.The TPO case related to a property we lived in, but had damp and mould problems, which caused health issues for me two years ago.Neither the owners or the Estate Agents (Martin & Co) helped to resolve these problems and just blamed us, which was downright wrong.We were reluctant to go to the Ombudsman, but found if we wanted to complain to ARLA (the body who regulates the Estate Agents conduct, and has the power to strike them off their membership) we had to do the former.The Ombudsman, guess what? ruled in favour of the Estate Agent, an outcome all too common.We are considering further action against them.As for the LGO, this was regarding the Blue Badge, and the matter had been going on since last year.The Assessment was handled abominably by the Assessor and we were advised to take our case to the LGO.Big mistake, as stated in the previous comments, the LGO were biased to the Council and had no fault to find with them.This is what we were faced with, and Disability Discrimination thrown in for good measure. My husband and I both have Autism, and I have Physical Disabilities as well.These things meant nothing to the investigator or Team Leader and he said some very nasty things about me in his letter.We have written to the Co-ordinator outlining these points, with a deadline of 21 days.The moral of these stories are, DON'T waste your time going to these Ombudsman, they are useless, try Mediation or a "Without Prejudice" meeting, which would work far better and have the same weight in Law. You are not obliged to go to the Ombudsman, so don't do it if you can avoid it! The Mediation and "WIthout Prejudice" meeting is what we intend to do, plus a spot of whistle- blowing to make these Depts and organisations clean up their act and start guarding the complainants interest instead of that of the Council or the Estate Agents..
FM - 26-Apr-19 @ 12:22 AM
I have been trying to exercise my Right to recycle waste from my private home to Recycle Centre at Welshpool. Powys CC operate a permit system for small trailers and I have no problem with that even though it’s biased. But I and probably others are deliberately obstructed, from entering if you own a certain vehicle. The system operated includes private, retired, disabled residents being denied entry simply because they drive a certain vehicle and this includes there being no other recycle within the vehicle. It has been demonstrated that a complying trailer can gain entry when towed by one vehicle yet denied entry when exactly the same trailer and contents is towed in with another vehicle.This is blatant discrimination, inequality and gross unfairness operated by Powys CC. When challenged all I received was obstruction, denial and unfounded excuses that confirmed without any doubt whatsoever that the system is corrupt, and not in the interests of law abiding residents. There were lies and cover ups all the way up to Executive level and no solution or deviation attained from them. The complaints then were taken to the LGO who stated that they could help as it was a Council decision and policy to operate that system and that they could not investigate council decisions and policy.This response makes you wonder why the LGO is in existence if they cannot investigate decisions that involve deliberate and admitted discrimination, inequality and gross unfairness in councils! The appeal was a farce and evidence was totally ignored and their response was that it does not matter whether a council operates discrimination, inequality or gross unfairness or any other offence they cannot investigate if the council approved it The LGO is in my opinion corrupt, unfit for purpose and totally biased towards councils. It is there as a back up to councilsand not for resolving residents complaints and councils know this when they do not answer complaints and recommend you place your complaint to the LGO. Several of my complaints have all ended up the same way. Not one endorsement! Residents are being openly ripped off by councils, abused, denied their Rights, and deprived of services whilst their captive charges Council Tax spirals out of control with increases several times that of inflation and services being the worst ever whilst the fat cats at the top just laugh at you. The LGO should scrapped and replaced by a totally independent body controlled by Council Tax Payers and a Government Officer so that some form of sense and sensibility can be maintained instead of the continual ‘computer says no’ response that dominates this organisation. Evidence and statements are available for proof.
Fatmaxtaffy - 28-Mar-19 @ 9:50 AM
Can you advise me on judicial review of local govt ombudsman? Any case links that are published for me to review?
Adult care champion - 18-Feb-19 @ 7:33 AM
I had two cases with the LGO about housing and Social Care. Both have been given final decision unlawfully.The Council has given favour to the Council. I am taking it to the High Court for Judicial Review. Let see where is going.
DARK BRITISH - 19-Jan-19 @ 12:33 AM
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