Resolution...
Below are our articles on the subject of Resolution. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Accepting An Offer to Resolve Your Complaint
When a service provider attempts to resolve a complaint by making an offer, always think carefully before saying ‘yes’, because once agreed it...
Can Patient Feedback Help Improve Healthcare Standards?
The former prime minister’s call for an “information revolution” that would give people the facility to provide “eBay-style feedback” on public...
Praising and not Complaining
To enable to quality products and services to prosper, it is not only vital that an organisation is told when they are doing something badly, but also when they...
