Resolution...
Below are our articles on the subject of Resolution. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Accepting An Offer to Resolve Your Complaint
When a service provider attempts to resolve a complaint by making an offer, always think carefully before saying ‘yes’, because once agreed it will be too late to go back....
Can Patient Feedback Help Improve Healthcare Standards?
It’s proving effective in maintaining service standards for shopping websites like eBay and helping consumers make informed choices about the hotel they visit, but can online feedback work the same ma...
Praising and not Complaining
To enable the quality products and services to prosper, it is not only vital that an organisation is told when they are doing something badly, but also when they doing something well....