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Terms of Use and Privacy Notice

By: John Rowlinson - Updated: 29 May 2018 | comments*Discuss
Terms Of Use And Privacy Notice

The information on www.complaintexpert.co.uk has been compiled from research and sources which we believe to be reliable and up to date and is supplied for information purposes only.

ComplaintExpert will use its reasonable endeavours to try and ensure that all information displayed on this website is accurate and up to date, but makes no representation or warranty in relation to its content. Use of the website and its content is subject to the terms and conditions set out in our DISCLAIMER

ComplaintExpert may provide links to other internet sites but the inclusion of such links does not imply any endorsement or recommendation of those websites or their content. ComplaintExpert is not responsible for the content of any external internet sites or how they use any data that may provide.


ComplaintExpert is committed to protecting your privacy. We will only use information collected lawfully in accordance with the General Data Protection Regulation (GDPR) Act 2018. We will store all the personal information you provide on our secure (password protected and firewall protected) servers in line with GPDR. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing, using for example, safeguards such as firewalls and physical access controls to all our data centres.

There are two kinds of information that we track from our users, non-specific information and specific personal information. In the first case we track the non-specific information by IP address from which we cannot identify a user or any personal details. This information is merely to identify trends in order for us to focus on future content.

In the second case we collect the information you provide when registering with us and from comments which we receive. We do not ask for any sensitive information.

We will not share your name, address or other details with any third party without your consent.

Submitting Comments

If you choose to post a comment in relation to an article on this website, we will request your email address in order to verify that you are genuine; this helps us to cut down on spam and fake posts. Email addresses are stored securely and are never used for marketing purposes or supplied to third parties.

When You Contact Us

In the course of sending us an email or communicating with us directly in any way, you are voluntarily giving us the information that we collect. The information may include your name, email address, IP address, phone number, postal address and other details that may include gender, location, occupation or other information of a demographic nature. In supplying this information, you consent to this information being collected and stored securely in accordance with the technical and organisational security measures described above.


Our website publishes Google AdSense advertisements which use cookies. View our Cookies Policy here

Requesting Information About the Data we Hold

Under GPDR, you have the right to:

  • Request whether we hold your personal data and if we do, obtain a copy of it (known as a 'subject to access request')
  • Have inaccurate data rectified
  • Object to your data being used for marketing or profiling

You can check the information we hold about you by emailing us at info@complaintexpert.co.uk or write to:

Daresbury Point
Green Wood Drive
Manor Park

If you find any inaccuracies we will delete or correct them promptly. If for any reason you no longer wish to receive any information send an email message to info@complaintexpert.co.uk with the words 'remove me' in the subject line.

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