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Complaint About Car Repairs and Servicing: A Case Study
Complaint About Car Repairs and Servicing: A Case Study
The benefits of a car can often be outweighed by the headache of securing a good standard of repairs and servicing, as this case study attests....
Complaint About Poor Building Work: A Case Study
Complaint About Poor Building Work: A Case Study
Home building work is a costly business but, if you want to avoid upset and complaint, maintaining high standards is much more important than cutting corners, as this…...
I Won My Bank Charge Case: A Case Study
I Won My Bank Charge Case: A Case Study
After the Supreme Court ruled in favour of the banks in the test case brought in November 2009, it has been thought that it is now virtually impossible to claim back…...
Internet Service Provider Issues: A Case Study
Internet Service Provider Issues: A Case Study
When something goes wrong with an internet service provider, it can be a tricky business to rectify however determined you are, as this case study demonstrates....
Making a Restaurant Complaint: A Case Study
Making a Restaurant Complaint: A Case Study
Restaurants are a constant source of dissatisfaction but too often customers are reluctant to complain. In this case study we highlight how taking action will often…...
Mobile Phone Problems: A Case Study
Mobile Phone Problems: A Case Study
Problems with service agreements are a common headache for mobile users. In this case study we highlight a common contract issue and show how it can be effectively…...
Online Shopping: A Case Study
Online Shopping: A Case Study
Online shopping is booming and few sites are as popular as the auction site eBay, but how safe is it? In this case study we highlight the dangers of bogus auction…...
Package Holiday Problems: A Case Study
Package Holiday Problems: A Case Study
Although package holidays by and large offer greater protection for the holidaymaker, you still need to stand up for those consumer rights if something does go wrong,…...
Personal Goods and Services: A Case Study
Personal Goods and Services: A Case Study
Personal goods and services in the retail sector is one of the main causes of consumer complaint in the UK. In this case study, we highlight one customer’s pursuit of…...
Poor Holiday Accommodation: I Took Travel Company to Court
Poor Holiday Accommodation: I Took Travel Company to Court
Whether you book a holiday yourself or through a tour operator, you need to stand up for your consumer rights if something goes wrong, as shown by this case study....
Second Hand Car Sales: A Case Study
Second Hand Car Sales: A Case Study
With over six million second hand motors changing hands every year in the UK, used car sales is a vibrant market. But it also one fraught with risks....
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