Home > Complaint Case Studies > Complaint About Poor Building Work: A Case Study

Complaint About Poor Building Work: A Case Study

By: Thomas Muller - Updated: 9 Aug 2018 | comments*Discuss
 
Building Work Home Improvements Building

Home building work is a costly business but, if you want to avoid upset and complaint, maintaining high standards is much more important than cutting corners, as this case study shows.

Costly Improvements And Cowboy Building Work

According to Consumer Direct, substandard home improvements are one of the top gripes for UK residents. With many of us spending nearly £1,200 a year on our properties, it’s no wonder we get annoyed when our home improvements don’t go according to plan.

Unfortunately there are a great many cowboy tradesmen out there eager to have a share of the sizeable investment in home improvements. One Birmingham resident employed a ‘loft specialist’ to complete an attic conversion on their three-bedroom semi-detached house.

Botched Building Work

By the time the builder had finished, the owner was left with a botched bedroom conversion that woefully failed to meet required safety standards. A subsequent inspection found the conversion to be illegal, with the builder having had cut through major structural components of the roof, and failed to install the minimum required safety precautions. They also failed to fit sufficient insulation to the property.

The resident was forced to pay another builder £4,500 just to repair the serious structural damage caused to their home. Faced with a disastrous situation, and severely out of pocket, they complained to Birmingham City Council and as result a building consultancy team was sent out to inspect their property.

The cowboy builder was promptly taken to court and pleaded guilty to three charges of contravening Building Regulations under the Building Act 1984. They left the court facing a fine of £1,865 and a local reputation in tatters.

The case highlights the dangers the public face if they employ builders who fail to comply with planning and building regulations.

Done By The Book

Home improvements can be an expensive business but attempting to keep costs down by employing less reputable builders who cut corners is a hugely risky solution. By doing so not only are you putting your family at risk by paving the way for unsafe building work but, as this case shows, you might well end up forking out a lot more money to rectify the damage caused.

If you make a complaint afterwards about a cowboy builder then you can report them to Trading Standards or the police, but there’s no guarantee you’ll get any of your money back or the damage rectified. As rogue traders often avoid standard practices like contracts and prefer to receive payment in cash, by agreeing to their services you are effectively giving up your consumer rights, and your right to complain.

Building is something that needs to be done by the book otherwise it can result in disaster. Without building regulations approval, you risk numerous potential problems and, when it comes to selling the property, instead of adding value to the house, the loft conversion might put people off who are rightly disconcerted by the absence of paperwork.

Following Building Regulations

When employing the services of a specialist loft conversion company – or any other building tradesperson - they should make the building regulations application for you. However, it is your responsibility to ensure the correct approval is granted. A reputable building company will be experienced in dealing with the procedures and will happily guide you through them. Any prospective builder that offers a quick and cheap job that avoids all that complicated and unnecessary ‘red tape’ should set alarm bells ringing in your head.

The so called red tape of obtaining building regulations approval is actually quick and straight-forward process. By obtaining official permission, you secure the safeguard of the council’s control officer who will protect you against cowboy workmanship. They will make sure the building plans are within the law and will make visits to the site to check that the work is up to standard.

If any home owner who has had recent building work completed the safety of which has given them cause for concern then they should contact their local council building department.

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[Add a Comment]
My dad who is 84 had his driveway block paved by jm paving and landscapes in Chester. They knocked on his door and he was persuaded to have the drive done for 6k which became just under 10k once they dug it up. Since then we have had a drainage company and 3k damage has been done by these cowboys who employed foreign builders and probably paid them peanuts. Trading standards havent done a great deal but now the drainage report has arrived I shall be referring it back to them and the police. He was paid in cash so HMRC will also be informed. He is on trusted trader and they have been alerted but done nothing. He broke their contract cold calling but I believe he is back on there. I will not stop until this company are brought to task and he pays my dad back for the damage he caused.
Hatecowboys - 9-Aug-18 @ 5:57 PM
Manu - Your Question:
I have done an extension to my home and the builder had committed to completing the work in 8 weeks. 3 months have passed since the completion date confirmed and the all the jobs agreed have still not been completed and those completed are not done professionally. The open to sky velux window handle broken, double door not fitted properly, building not certified still, floor tiles damaged, under floor heating (warmups) not tested, certified and we are going to loose on life time warranty. The builder keeps promising it will be done next week but no. We have given him a final chance-what are our options to go legal and any recommendation?

Our Response:
Cases are usually allocated to the small claims track if they're worth £10,000 or less, please see link here , which will tell you all you need to know.
ComplaintExpert - 29-Jun-18 @ 3:07 PM
I have done an extension to my home and the builder had committed to completing the work in 8 weeks. 3 months have passed since the completion date confirmed and the all the jobs agreed have still not been completed and those completed are not done professionally. The open to sky velux window handle broken, double door not fitted properly, building not certified still, floor tiles damaged, under floor heating (warmups) not tested, certified and we are going to loose on life time warranty. The builder keeps promising it will be done next week but no. We have given him a final chance-what are our options to go legal and any recommendation?
Manu - 28-Jun-18 @ 9:13 PM
Unhappy chappy - Your Question:
A builder in my home town done my patio, I had blocks from work he tried to bill me and he hired a mini digger only used for 2 days tried to bill me for the week, after his boys laid the patio give me instructions not to walk on patio for 3 days for everything to dry, after couple of day's my steps popped, my wall has got to different bricks, one of my pillars not fixed at the base my patio slabs are coming away he sent 1 boy back to do the repair and he used silicon to sick the bricks and patio slabs back down, after week the patio slabs and the steps popped again. Again he sent 2 boys back after 3months of nagging the boys said they put fresh cement down new patio slabs, and they said they be back following day to clean up but didn't turn up then only 3 days later my steps have gone again my patio slabs have gone its been 4 months now trying to get him back he don't even return the calls no more.

Our Response:
Your only option would be to refer the matter to court if you wish to seek reimbursement of any money you paid. You can also report the builder to trading standards, please see link here .
ComplaintExpert - 8-Jun-18 @ 1:43 PM
A builder in my home town done my patio, I had blocks from work he tried to bill me and he hired a mini digger only used for 2 days tried to bill me for the week, after his boys laid the patio give me instructions not to walk on patio for 3 days for everything to dry, after couple of day's my steps popped, my wall has got to different bricks, one of my pillars not fixed at the base my patio slabs are coming away he sent 1 boy back to do the repair and he used silicon to sick the bricks and patio slabs back down, after week the patio slabs and the steps popped again. Again he sent 2 boys back after 3months of nagging the boys said they put fresh cement down new patio slabs, and they said they be back following day to clean up but didn't turn up then only 3 days later my steps have gone again my patio slabs have gone its been 4 months now trying to get him back he don't even return the calls no more.
Unhappy chappy - 6-Jun-18 @ 6:12 PM
Had a so called business man do a extension on my home still not finished 1 year on south liverpool builders also now trading as mersey build based on menlove avenue Liverpool tom Turpin give this bloke a wide birth he is a pathetic little liar not got the balls to come back
Ratts - 10-Mar-18 @ 9:22 PM
Hi, Our builder doing a >90k extension have made a hash of it and badly finished with nearly >70 defects. They are no longer FMB registered and the other logos are illegitimate too. Do we have to have them back to finish the works or do we have justifiable reasons for them not to return ? They stole items from our home and caused damage. Trading stds say that the contract is too big for them to intervene. The house insurance does not cover such a big contract. What best to do ? No win no fee case ? Thanks a lot
hoho - 28-Dec-17 @ 10:30 PM
Don’t worry, Mr McMullens details have been passed to the relevant authorities, as well as the threatening messages on here, the site master has been contacted and the ip of said messages will be traced back to their point of origin
Bob - 23-Nov-17 @ 9:47 AM
Good tradesmen rely on the quality of their work - the work speaks for itself. They get repeat business from previous clients and recommendations by other clients.A bad Internet review will not break their business as they have many happy customers who can vouch for them. Cowboys are a different story.... Existing regulations protect the cowboy builder. When customers who have been ripped off name these cowboy builders, to warn other people, they are taking a risk of possible repercussions and threats as highlighted by the posts from 'a' and Walter. So I very much doubt that posts on here are made up.
Good tradesman - 21-Mar-17 @ 8:06 AM
a/Walter- I agree, get admin to find out facts to check the posts on here. Wouldn't surprise me if all of the posts are true. Homeowners who have been ripped off by these cowboy builders have very limited options. Sounds like you have been named on here and you are threatening someone?
mark c - 20-Mar-17 @ 10:39 AM
why are names and details on every post on this site when in your own terms it says no names or company names are to be mentioned by these trolls maybe all the builders should come on and add the names and addressed including telephone numbers of these idiots who either do not want to pay refuse to pay or basically have acted like pratts to get to where they are now..be interested to know what your answers are
a - 16-Feb-17 @ 8:51 PM
never read so much crap..free for all to add comments that are probably all;; untrue, maybe the admin on this site should put more effort in to finding out facts,,to people who have either refused to pay..get there pathetic friends and family to post crap or basically act like a fool and then think they are safe in doing so..people who try to hold to ransom reputation on companies..when a man has nothing to lose that is when you dont sleep at night ....it becomes a health risk for your family
walter - 16-Feb-17 @ 8:48 PM
COWBOY BUILDER ALERT: BEWARE of Robert Ashley Young, was director of RYCO Building Contractors, Goring, West Sussex. This lying, heartless Cowboy builder dissolved this company the day after courts awarded us £13,500 we had paid for a garage conversion for my elderly Mother in Law to move in with us. He has left us broke and will cost £25K to £30K to put right. We have had to move out of our home to care for Mother in Law into her house which is not fit for purpose.He trades under RYCO Building Services and also Palm Tree Construction, Goring. We have also been advised owes over £15k to another customer and another person has come forward. This guy has no remorse and just destroys peoples homes and lives... And the law let's him get away with it and no one is interested in stopping him with his illegal and possible fraudulent activities. He has caused over £45K rectification work between us and one other customer. This other customer was awarded over £15k by courts but Mr Young allowed to walk away. The law is a joke, it is about time it is changed so that personal assets can be sold to pay off their debts as would happen with a sole trader. Cowboys Buck the system in declaring themselves on paper as a company director of a limited company. It's a loop hole, it's a disgrace and Trading standards couldn't care less that this cowboy is operating on their patch. It should be treated as theft and fraud.
MM - 27-Jan-17 @ 10:40 PM
Asscher Landscapes in Stockport, Manchester. We hired them to complete a driveway and paving of garden. The job was supposed to take 2 weeks. Now 3 months later and the job is less than 50% complete. We have paid 80% of the money. We paid them thousands of pounds for paving materials that haven't turned up. Now they are ignoring our calls and emails. We had a new paving contractor in to provide a quote for finishing the job. He said that the paving workmanship is so bad that it is easier to rip it all out and start afresh (loose paving slabs, wrong bedding material used etc.). We are now having to pay for another contractor to redo the botched job and try to claim our money back from Asscher Landscapes via small claims court. The company is owned by a man named Paul McMullen (I think he changed his surname to Mcmullan recently). He sometimes uses the name John Bane. They also mislead us into believing that the company is a Limited company. However after checking with companies house we found that the company is in fact a sole trading company. As far as I know he is currently based in Heaton Moor, Stockport. In short - stay well clear. Any reliable paving contractor would not ask for money upfront. I have never had a contractor tell so many lies.
Lc - 13-Jan-17 @ 8:38 PM
Lounge extension / patio completed July2015. Builder called back 2 months later. Patio door which was agreed in contract of work to be 'moved and repositioned' has continual water ingress when it rains and comes into our property, new lounge extension..Builder said the doors were now second hand and he is not responsible.Also the patio was built above damp course level and has pooling issues. Tentative solutions have not resolved this to date. I.E. Builder sent two lads round to reset patio and this has not solved the problems. Many, many requests to rectify issues over last 16 months now meanswe have water ingress and substandard patio problems still. Builder was sent 2 registered letters requesting mediation details - with no response. We are Now paying for independent building surveyor to visit building site.2 dumpy bags of cement and aggregate plus 2 wheel barrels and cement mixer and tools are still on our property. This is our 2nd Xmas living in a cement flooring disaster area. Build regs won't sign off work and we have no further option than go to small claims court. Are we wasting our time and money?
Desperatesolutions - 12-Dec-16 @ 11:53 PM
HELP! Our builders COAST TO COAST HOMES have ruined our dream beach home. They have refused to give us detailed plans of the bathrooms (ie where the shower, toilet, bath, cabinetry will be) and just set drainage & water pipes into the slab so now we're stuck with it. They shortened our verhandah 2m from the plans (which is facing the beach & the most important aspect of the house) and now that the cement has been poured say it can't be fixed due to support beams etc. The window architraves aren't even on the left & right side (it looks ridiculous!) The bathroom tiles aren't mitred on the corners, so you can see the grey edges in an all white bathroom (they said they could paint that! how horrible & inappropriate in a wet room!) And even though they haven't fixed or changed any of our concerns they are still running 6 MONTHS LATE - we're now approaching 18 MONTHS of building time! We've tried to negotiate to get these things fixed without any luck - can we refuse to pay for things that aren't done correctly? For example, the bathroom tiling, where the tiler hasn't mitre cut the tiles on the corners, so water can get into the back of the tile & we're stuck looking at the ugly grey/brown edge - surely there is nothing to be done but re-do the tiling (which they refuse)
SOUTH AUSTRALIA - 30-Jul-16 @ 5:01 AM
wilson - Your Question:
Ask a TradesmanAwaiting moderationDRIVEWAYS QUESTIONTarmac advice pleaseHello, I started with half tarmac driveway and half flowerbed. I wanted to turn my front garden into a large driveway. Originally I didn't have much money so opted to have hardcore and then gravel. A couple of years later (Aug 2015) I decided that I was now in a position to have tarmac. I removed the gravel I approached a local firm to price it up for me. When he came to price up the horsetail was already coming through the hardcore and was visible, £3250 was the quote. We agreed on £3000. The quote reads: Tarmacadam Driveway Remove tarmacadam from existing driveway. Grade and re-shape existing hardcore and consolidate. Supply and install channel drains as discussed and connect to nerby storm drain.Surface driveway with 50MM thickness of binder course tarmacadam and 25mm thickness of Ulti-Drive surface course tarmacadam.Less than a year later I have horsetail coming through a major part of my drive. I have had the builder back and he is claiming that the issue lies with the hardcore etc and not with the tarmac he did.I don't have much knowledge of tarmac but I'm sure that plants need sunlight and water to grow and its seems clear to me that the drive was not sealed properly.Please advise.

Our Response:
It depends whether killing or preventing horsetail was part of the quote and guarantee. I'd read the small print of your guarantee and if you feel your builder is at fault you should seek legal advice.
ComplaintExpert - 28-Jul-16 @ 12:28 PM
Ask a Tradesman Awaiting moderation DRIVEWAYS QUESTION Tarmac advice please Hello, I started with half tarmac driveway and half flowerbed. I wanted to turn my front garden into a large driveway. Originally I didn't have much money so opted to have hardcore and then gravel. A couple of years later (Aug 2015) I decided that I was now in a position to have tarmac. I removed the gravel I approached a local firm to price it up for me. When he came to price up the horsetail was already coming through the hardcore and was visible, £3250 was the quote. We agreed on £3000. The quote reads: Tarmacadam Driveway Remove tarmacadam from existing driveway. Grade and re-shape existing hardcore and consolidate. Supply and install channel drains as discussed and connect to nerby storm drain. Surface driveway with 50MM thickness of binder course tarmacadam and 25mm thickness of Ulti-Drive surface course tarmacadam. Less than a year later I have horsetail coming through a major part of my drive. I have had the builder back and he is claiming that the issue lies with the hardcore etc and not with the tarmac he did. I don't have much knowledge of tarmac but i'm sure that plants need sunlight and water to grow and its seems clear to me that the drive was not sealed properly. Please advise.
wilson - 27-Jul-16 @ 5:25 PM
Need some help. Employed a builder to renovate our kitchen and convert the outhouse into a utility room. It started well but several issues cropped up for example having to put a supporting beam into the room and having to remove a chimney breast completely. We ended up not paying him the final instalment as things were of being finished to a standard I was happy with ( IKEA kitchen not installed correctly! Velux roof leaking etc ) and I am now concerned that building control was required and have not been informed. How do I know if building control should have signed off the work? I am very worried as I do not have any money left over as we used the money we didn't pay him to finish the work. Will I get fined by building control? I know he did not pay one of his sub contractors and after I left him a bad review he has disappeared from rate people. Thanks in advance for any guidance!
Cmwalsh - 25-Jul-16 @ 3:10 AM
Hi, I'm in a terrible place with my builders and don't know what to do. I chose a recommended builder through a colleague who seemed reputable and would manage the full refurbishment works on my behalf as I work full time. It started off well, with the place being gutted within the weeks and works seemed to commence fast, he asked for payments and I told him that I would pay instalments as I was not comfortable with paying 50% upfront. The builder knew I had to move in quite fast and we had a set time for the upstairs to be done for that reason and we we're waiting for planning and building permission downstairs. Since the first month work slowed down and I was not happy to continue paying more and more money for works I wasn't seeing done and I also had some issue with paying as and when he wanted due to illness, but he kept saying he couldn't do anymore work until I gave him more money- which I borrowed and gave. The overall contract was for just under 30k not including the plastering and electrics which was just over 5k - so far I have given him just over 25k, since mid June he stopped works and his wife took over saying he was sick- she has been aggressive and rude saying that I haven't paid enough and that they are nkt a charity. The place has not had the works that Iv paid for done and was told was done, and what has been done has been done to a very poor standard-the wife demanded more money and has rewrriten the quote adding more costs and increasing the original quote and does not address my unhappiness with works but just shouts me down and I asked for a site visit as she has not met me and to go through the works and discuss everything in person. Please advkse as I don't have anywhere to live and have been replying on family and Friends and this has made me very ill.
SB86 - 12-Jul-16 @ 9:05 AM
Hi, I'm in a terrible place with my builders and don't know what to do. I chose a recommended builder through a colleague who seemed reputable and would manage the full refurbishment works on my behalf as I work full time. It started off well, with the place being gutted within the weeks and works seemed to commence fast, he asked for payments and I told him that I would pay instalments as I was not comfortable with paying 50% upfront. The builder knew I had to move in quite fast and we had a set time for the upstairs to be done for that reason and we we're waiting for planning and building permission downstairs. Since the first month work slowed down and I was not happy to continue paying more and more money for works I wasn't seeing done and I also had some issue with paying as and when he wanted due to illness, but he kept saying he couldn't do anymore work until I gave him more money- which I borrowed and gave. The overall contract was for just under 30k not including the plastering and electrics which was just over 5k - so far I have given him just over 25k, since mid June he stopped works and his wife took over saying he was sick- she has been aggressive and rude saying that I haven't paid enough and that they are nkt a charity. The place has not had the works that Iv paid for done and was told was done, and what has been done has been done to a very poor standard-the wife demanded more money and has rewrriten the quote adding more costs and increasing the original quote and does not address my unhappiness with works but just shouts me down and I asked for a site visit as she has not met me and to go through the works and discuss everything in person. Please advkse as I don't have anywhere to live and have been replying on family and Friends and this has made me very ill.
SB86 - 12-Jul-16 @ 7:57 AM
Sie - Your Question:
Hi I am in a terible predicament and don't know what to do for the best outcome! Last year (2015) we employed a builder (DMC Builders) a local builder who was a friend of a friend. We employed him to undertake a full renovation of a newly aquired house, his quote sounded reasonble and he was friendly etc at the time. We had work done for three months and was paying as installments suggested when work was completed and new materials etc needed the next installment was required and requested and therefore payed. There was a period in April to June where we were clearing up a family issue with probate and asked the work to stop incase funds needed for family issue. This did not become the case and work continued however the rate slowed down considerably and to a point where the builder started coming about one day a week with the team of sons and doing odd jobs. The final payment was requested as building materials such as bay windows etc needed paying so we payed final monies, since then it's been a dire situation he never comes foes us off with excuses and is seen in local area doing other work. When asked several times since Sept he keeps saying it's because others jobs have come up etc, we had a break and such like. He then in Oct said the work would be finished by nov so we moved out of rented accommodation to house on belief it would be done. This was not the cae and we had to move in with no water gas etc. He then said it would be done by Jan and even though some jobs have been done we continue to wait and we have no carpet as can't go down until windows in as 'I will not be responsible for ruining carpet' and not tiler can work as 'I will not be responsible for ruining tiles' so more cost to us if broken etc. Dave the owner/builder whose company it is has full money and responsibilities for the tiler and plasters etc as all payed in agreed initial fee. He is just dragging it on and on and whole doing so my wife and I suffer with a life plan for children this summer just stuck on hold as with our whole life as money will be needed it is thought to just get rid and get a new builder the problem is with it. A cost B once bitten twice shyC builders have all the paperwork etc to the job already such as building planning with council and electric and gas works etc forms.D builders should never be allowed to do this to anyone ever again Thank you for your help if possible any help would be gratefully received as we are at the end of our tether and don't know what to do for the best given our circumstances

Our Response:
I have taken out any names of the builders your refer to for legal reasons. I can only suggest you seek legal advice and make sure your builders receive a solicitor's letter and the threat of court if the work is not completed by a specific time. You need to make sure this does not drag on any longer.
ComplaintExpert - 17-May-16 @ 10:51 AM
Hi I am in a terible predicament and don't know what to do for the best outcome! Last year (2015) we employed a builder (DMC Builders) a local builder who was a friend of a friend. We employed him to undertake a full renovation of a newly aquired house, his quote sounded reasonble and he was friendly etc at the time. We had work done for three months and was paying as installments suggested when work was completed and new materials etc needed the next installment was required and requested and therefore payed. There was a period in April to June where we were clearing up a family issue with probate and asked the work to stop incase funds needed for family issue. This did not become the case and work continued however the rate slowed down considerably and to a point where the builder started coming about one day a week with the team of sons and doing odd jobs. The final payment was requested as building materials such as bay windows etc needed paying so we payed final monies, since then it's been a dire situation he never comes foes us off with excuses and is seen in local area doing other work. When asked several times since Sept he keeps saying it's because others jobs have come up etc, we had a break and such like. He then in Oct said the work would be finished by nov so we moved out of rented accommodation to house on belief it would be done. This was not the cae and we had to move in with no water gas etc. He then said it would be done by Jan and even though some jobs have been done we continue to wait and we have no carpet as can't go down until windows in as 'I will not be responsible for ruining carpet' and not tiler can work as 'I will not be responsible for ruining tiles' so more cost to us if broken etc. Dave the owner/builder whose company it is has full money and responsibilities for the tiler and plasters etc as all payed in agreed initial fee. He is just dragging it on and on and whole doing so my wife and I suffer with a life plan for children this summer just stuck on hold as with our whole life as money will be needed it is thought to just get rid and get a new builder the problem is with it. A cost B once bitten twice shyC builders have all the paperwork etc to the job already such as building planning with council and electric and gas works etc forms.D builders should never be allowed to do this to anyone ever again Thank you for your help if possible any help would be gratefully received as we are at the end of our tether and don't know what to do for the best given our circumstances
Sie - 16-May-16 @ 12:50 PM
RoseiW4 - Your Question:
I recently engaged a tradesman to remove a couple of chimneys, put in a new kitchen, new floors and redecorate throughout. I was hopeful at first when the steels went in and Building Control passed them. However, when it came to the kitchen a four and a half day install two over a month and when he was on the third work surface and still couldn't do a mitre cut, I had to dismiss him. He said he was GasSafe, but I have since had British Gas round and the new boiler is not to current regs. I specified an NICEIC qualified electrician and he sent me the details of someone who he didn't actually use. He simply sent me some random person's details, so I could check them. Terrible tiling, floors that are not level and are bouncing etc etc, radiators that are leaking, locks and doors that don;t close, broken items and the list goes on - its costs me 000s to put right. I have offset money against him - but the stress of it all - he's now coming after me for so much money I can't even think how much and every time he writes, the value of the supposed debt goes up - its like a work of fiction. He left me with no kitchen, no heating and no hot water. Help - I just need an expert to come round and do a wee report to summarise all that went wrong.

Our Response:
Please see Which article on 'how to complain if you're unhappy with the building work' link here . Also our partner article: Having Evidence When Complaining, link here may also help you further.
ComplaintExpert - 11-Aug-15 @ 11:48 AM
I recently engaged a tradesman to remove a couple of chimneys, put in a new kitchen, new floors and redecorate throughout.I was hopeful at first when the steels went in and Building Control passed them.However, when it came to the kitchen a four and a half day install two over a month and when he was on the third work surface and still couldn't do a mitre cut, I had to dismiss him.He said he was GasSafe, but I have since had British Gas round and the new boiler is not to current regs.I specified an NICEIC qualified electrician and he sent me the details of someone who he didn't actually use.He simply sent me some random person's details, so I could check them.Terrible tiling, floors that are not level and are bouncing etc etc, radiators that are leaking, locks and doors that don;t close, broken items and the list goes on - its costs me 000s to put right.I have offset money against him - but the stress of it all - he's now coming after me for so much money I can't even think how much and every time he writes, the value of the supposed debt goes up - its like a work of fiction.He left me with no kitchen, no heating and no hot water.Help - I just need an expert to come round and do a wee report to summarise all that went wrong.
RoseiW4 - 9-Aug-15 @ 1:16 AM
@Hove resident _ I'm afraid you would have to contact Trading Standards if you are unhappy about the contractor's work.
ComplaintExpert - 2-Jul-15 @ 2:02 PM
I would like builders investigated. We were left troumatised after he spent one year renovating our house before we finally threw him out. He left leaks on the floor below after fitting shower. The bathroom fittings are falling off; every time we open the dishwasher door the plinth below falls; painting is catastrophic: painted but not being prepared; electrical socket too close to the hob; dumpness appearing after a month of being just painted over.He kept promising to put things right but never did. We have to employ a builder to put things right paying twice for the same job. Needless to say we are stressed by this experience and would like anyone else to go through this.
Hove resident - 29-Jun-15 @ 6:52 PM
We have recently had a loft conversion we have had problems with the quality of the building work and contact consumer rights and trading standards. Building regs signed off the conversion 3 weeks ago. We have just found out that the glass fitted in the dormer window is illegal. Where do we stand?
Mia - 20-May-15 @ 10:15 PM
@maha - You should not be having to pay for work that a builder or architect has done wrong. Neither should you really be having to be giving large sums of money prior to work taking place. I would be very careful here.
Matthew - 9-Feb-15 @ 1:01 PM
Since started extension work I had to pay two times for drawing and steel calculation still nothing right architect coming tomorrow again hope I don't need to pay third time another hand builder started work took £8000he's just walk out with money when I got quotes from other builder they count his work £4000 worth and they said he's done extension measurements wrong instead of 3m he done 3.5, everything in mess,architect work when builder done started work building regulations people came to check aswell I don't understand why they didn't told him? Need help to sort this problem out...
maha - 9-Feb-15 @ 2:52 AM
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