About Our Site

By: John Rowlinson - Updated: 29 Nov 2010 | *Discuss

 

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ComplaintExpert was formed to offer a unique reference point on how to complain and get the results you want.

Although the British enjoy a good moan, when it comes to complaining they too often shy away from confrontation. Whether it's because they don't want the hassle, don't think it will do any good, don't want to be seen as a moaning Victor Meldrew or simply don't know how, almost half of the UK population won't make a complaint, no matter how badly they've been mistreated.

Rather than an unsavoury and futile act, complaining is a means for people to assert their rights and stand up for themselves. You are entitled to a refund when a product is substandard, compensation when you are financially inconvenienced, or simply the satisfaction of telling a company that their service is not good enough - complaint is your means to getting what you deserve.

If nobody complains about bad service, poor products and unfair treatment then nothing will change; the manufacturer will keep rolling out inferior items and the airline will keep treating its customers with contempt.

Whether it's about healthcare, holidays, local government, shops and services, advertising, or your boss at work, ComplaintExpert offers specific advice on the appropriate steps to take not only in getting your complaint voiced, but listened to.

Our concern was that there was no single UK resource for interesting features and practical advice on this subject.

Our features and articles are written by experts - who have experience, or a particular interest in this area.

Our Background

John, through PtS, is involved in a number of ventures including software and property companies. A percentage of revenue from these activities goes towards funding ComplaintExpert and a number of similar sites.

Our focus is simply on having experts create the highest quality information possible that is widely read.

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