Complaint Case Studies
Complaint About Car Repairs and Servicing: A Case Study
The benefits of a car can often be outweighed by the headache of securing a good standard of repairs and servicing, as this case study attests. Cheated By Th...
Complaint About Poor Building Work: A Case Study
Home building work is a costly business but, if you want to avoid upset and complaint, maintaining high standards is much more important than cutting corners...
I Won My Bank Charge Case: A Case Study
Before the Supreme Court ruled in favour of the banks in the test case in November 2009, many people used to write to the bank stating that their charges wer...
Internet Service Provider Issues: A Case Study
When something goes wrong with an internet service provider, it can be a tricky business to rectify however determined you are, as this case study demonstrat...
Making a Restaurant Complaint: A Case Study
Restaurants are a constant source of dissatisfaction but too often customers are reluctant to complain. In this case study we highlight how taking action wil...
Mobile Phone Problems: A Case Study
Problems with service agreements are a common headache for mobile users, regularly featuring in the top 10 UK consumer complaints. In this case study we high...
Online Shopping: A Case Study
Online shopping is booming and few sites are as popular as the auction site eBay, where one in three shoppers trade, but how safe is it? In this case study w...
Package Holiday Problems: A Case Study
Although package holidays by and large offer greater protection for the holidaymaker, you still need to stand up for those consumer rights if something does...
Personal Goods and Services: A Case Study
Personal goods and services in the retail sector is one of the main causes of consumer complaint in the UK. In this case study, we highlight one customer’s...
Poor Holiday Accommodation: I Took Travel Company to Court
Whether you book a holiday yourself or through a tour operator, you need to stand up for your consumer rights if something goes wrong, as shown by this case...
Second Hand Car Sales: A Case Study
With over six million second hand motors changing hands every year in the UK, used car sales is a vibrant market. But it is also one fraught with risks, as t...