Regulatory Bodies
Learn which organisations oversee different industries and handle complaints. Discover ombudsmen, regulators, and official bodies that can enforce resolution on your behalf.
Advertising Regulatory Bodies and Complaining
You can complain to the UK's Advertising Standards Authority if you see a dishonest or offensive ad, and here's how the process works.
Can We Trust the Ombudsman With Our Complaints?
Local government ombudsmen are supposed to investigate council complaints fairly, but many say they're biased toward councils instead of complainants.
Communications Regulatory Bodies and Complaining
When your complaint to a UK communications provider goes nowhere, here's how to escalate it to Ofcom or an alternative dispute resolution scheme.
Complaining to Retail & Shopping Regulatory Bodies
If something goes wrong with a purchase, regulatory bodies like the OFT and Citizens Advice can help you get your money back or resolve the issue.
Energy Regulatory Bodies and Complaining
When your gas or electricity supplier won't fix your problem, Ofgem and other regulators can step in to protect your rights.
Finance Regulatory Bodies and How to Complain
When complaints to your bank or financial firm go nowhere, you can escalate to the Financial Ombudsman Service or FSA for independent review.
Health Services Regulatory Bodies and Complaining
If you've had poor care from the NHS, you can complain to your local trust, PALS, or the regulatory bodies that oversee doctors and hospitals.
Local Government Regulatory Bodies and Complaining
When complaints to your local council go nowhere, the Local Government Ombudsman can investigate for free and independently.
Transport Regulatory Bodies and Complaints
Transport Focus and London TravelWatch help UK train passengers complain about poor service and push for better rail standards and fares.
Travel and Holiday Regulatory Bodies Complaint
Take your travel complaint to a regulatory body when your tour operator won't help.
Water Industry Regulatory Bodies Complaints
When your water company won't fix a complaint, regulatory bodies like Ofwat and CCWater can step in to protect your rights.