Complaint Techniques

Master the most effective ways to lodge and escalate your complaint. Discover communication techniques, persistence strategies, and how to present your case persuasively.

Having Evidence When Complaining

Keep receipts, photos and witness details when you complain, they're what makes companies actually listen.

Making a Complaint in Person

Face-to-face complaints get faster results than phone calls or letters when you handle them the right way.

Making a Telephone Complaint

Tips for making a telephone complaint effectively and what to expect when you call a company's complaints line.

The Rise of the Claiming Culture

Are frivolous compensation claims damaging UK businesses, or is the "have-a-go" claimant culture just hype?

Writing a Complaint Letter

A formal letter remains one of the most effective ways to resolve a complaint if you write it correctly.