Complaint Techniques
Practical methods for making complaints through different channels and gathering supporting evidence. Articles cover written, verbal and in-person approaches to getting results.
Having Evidence When Complaining
Back up your complaints with solid evidence like dates, receipts and photos to get them taken seriously.
Making a Complaint in Person
Complaining face to face is direct and hard to ignore, making it the most effective way to resolve problems quickly.
Making a Telephone Complaint
Tips for making a telephone complaint effectively and what to expect when you call a company's complaints line.
The Rise of the Claiming Culture
How frivolous compensation claims are changing the UK and damaging genuine cases that deserve legal support.
Writing a Complaint Letter
A formal letter remains one of the most effective ways to resolve a complaint, if you know how to write it properly.