The Law
Understanding your consumer rights and legal options when complaints need escalation. Articles explain dispute resolution, court procedures and when to seek legal advice.
Going to Court if Your Complaint Cannot Be Resolved
When complaints can't be resolved, court may be your final option—here's what you need to know about taking legal action.
Knowing Your Rights Before Complaining
Know your legal rights before filing a complaint to increase your chances of getting organisations to fix problems.
Legal Advice When Making a Complaint
Get independent legal advice before making a complaint through courts or official procedures.
Resolving Disputes Without the Courts
Skip the courtroom and resolve disputes faster and cheaper through mediation, arbitration, or ombudsman services instead.