Complaining Cultures

Discover how different cultures approach complaints and service standards. Learn what works in your country and how expectations vary across the world.

Britain: Complaining in Private

Why Brits complain constantly to friends but rarely to the people who can actually fix the problem.

Clamping Down on Serial Complainers

Companies are pushing back against customers who abuse complaint systems to extract free stuff rather than fix genuine problems.

The Sub-Culture of Complainers

Some people have turned complaining into a hobby, exploiting how eager companies are to keep customers happy and avoid complaints.

UK Consumers Encouraged to Complain

UK shoppers are too passive about getting a good deal, so a government campaign wants them to complain more and demand better.

What Are Students Complaining About?

Students are complaining more about university, but it's unclear whether standards are slipping or expectations are rising.

What Issues Are We Complaining About?

Second hand cars top UK consumer complaints, but mobile phone services are rising fast and could soon take the lead.