Complaining Cultures
Articles examining British attitudes towards complaining and how complaint patterns vary across different groups. Topics include consumer rights, student issues, and managing persistent complainers.
Britain: Complaining in Private
Britons make 100 million complaints yearly but rarely voice them to those responsible, keeping grievances private instead of demanding change.
Clamping Down on Serial Complainers
Companies are pushing back against customers who abuse complaint systems to extract free stuff rather than fix genuine problems.
The Sub-Culture of Complainers
Some people have turned complaining into a hobby, exploiting how eager companies are to keep customers happy and avoid complaints.
UK Consumers Encouraged to Complain
UK shoppers are too passive about getting a good deal, so a government campaign wants them to complain more and demand better.
What Are Students Complaining About?
Students are complaining more about university, but it's unclear whether standards are slipping or expectations are rising.
What Issues Are We Complaining About?
Second hand cars top UK consumer complaints, but mobile phone services are rising fast and could soon take the lead.