British people tend to put up with poor service rather than complain, but you're entitled to stand up for yourself when things go wrong. Complaining isn't about being difficult, it's about asserting your rights and getting what you deserve.
If you've been sold a faulty product, treated badly by a company or received poor service, this site explains your options and how to go about it. We cover complaints about healthcare, holidays, shops, local government, your boss and more, with practical advice for each situation.
Tell us what went wrong and find out which ombudsman or regulator can help, whether it is worth escalating, and exactly how to take your complaint further.
Try our Which Ombudsman Do I Need? free, here on this site →When people don't complain, nothing changes and companies keep getting away with poor treatment. Your complaint counts, so find out how to make it stick.
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