How to Complain if Landlord Won't Return Your Deposit

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How to Complain if Landlord Won't Return Your Deposit

When renting a property, a landlord will in most cases ask for a deposit. The law after 6 April 2007 requires that a landlord deposits into a Tenancy Deposit Scheme to stop landlords from pocketing a tenant’s money. These are the new rules for Assured Short hold Tenancies, which protect both the landlord and tenant in the case of a dispute and provides an Alternative Dispute Resolution Service (ADR) to resolve such dispute.

Tenancy Deposit Scheme

At the end of your tenancy, the landlord will inspect the property to see if they are happy with how you have treated it. If there is any damage, they will apply for an amount of the deposit to cover the expense of returning the property to its original state. Any leftover money will be returned to you. If however, you dispute any application from your landlord for money, you need to contact your landlord and the Scheme with which your Deposit is held.

There are three schemes under the Housing Act 2004 with which your landlord may deposit your money in. Your landlord is required to give notice of the scheme they use and their contact details within 7 days of the tenancy agreement, should you need to contact them.

If you have not received this letter, then your landlord may not have deposited your money. You must check with each of the three schemes to see if your property is registered. If not, you can make a Part 8 application to your local County Court. The Judge must order your landlord to pay back three times the amount of the deposit plus the deposit, or order that the deposit must be placed in a scheme so that the dispute can be solved.

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Dispute

If you have a dispute, start by contacting your landlord to inform them of your complaints and then following it up in writing, giving them 14 days to respond. It is important to note that many landlords take photographs of their property or keep notes of inspections before you move in, which you should ask to see in the event of a dispute. That way you can analyse the state of the property ‘before’ and ‘after’. Also keep a log of events and conversations between you and your landlord in case the dispute reaches court.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Alternative Dispute Resolution

You should hopefully be able to negotiate with your landlord at this stage. If however the dispute remains unresolved, you should contact the scheme with which your deposit is held, detailing your complaints and sending them any evidence or correspondence between the landlord and yourself. At this point, the scheme’s Alternative Dispute Resolution Service will aid in negotiations and arrange a date or dates for doing so. If negotiations fail, you may wish to take action in the Small Claims Court.

Small Claims Court

If you have to take your landlord to court to try and get your deposit back, you need to apply to the Small Claims court. You can represent yourself though you may wish to seek legal advice. The court will look at the evidence of both parties and decide who they rule in favour of. The law is normally on the side of the tenant and so if your landlord has acted unfairly, you may have a good chance of success.

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Kate 29/07/2020 at 8:03 pm
Hi. I left my previous property on Feb 15th 2020. No# 200. Due to the landlord selling the property because the council received a complaint about the letting agents I believe and came to the property under the housing act. They requested that the letting agents /landlord needed to carry out repairs to the former property. Unfortunately the landlord deemed this as financially impossible and decide to sell. I was given notice on the 31st of Dec 2020 to vacate by the end of March. I didn't receive the letter until mid January and had to pay for it. (I've kept the letter and receipt) this was not hand delivered. Right now I have now moved out and I haven't heard a thing from the letting agents in regards to my deposit, given it was 5 weeks before covid and the lockdown. it has been registered in the deposit scheme tps I believe but alas the property before that the deposit wasn't (same letting agent). I haven't received an (I think this is right) adr for the former property.. No 200. And I don't know what to do, the letting agent has my email address but not the address I now live at and I haven't received any correspondence. Please advise. Thanks Kate
Yvette 05/03/2020 at 9:32 pm
My Landlady forced me to move out of the house with 2weeks notice, verbally threatened with sections 21 and 8 for no apparent reason (no damage caused, rent paid on time, property was cleaner then I moved in)... promised to return my deposit and unused rent money as soon as I move out.
Unfortunately I haven't received anything, worse, she's avoiding all communication.
I was signed off from work due to stress
Is there anything I can do? Any suggestions?
TIA
Eli 11/02/2020 at 4:38 pm
So basically my tenancy comes to an end next month. I found a new flat, but when I messaged my landlord to give my months notice- he said I should give 2 months or my deposits forfeited. BUT he has never protected my deposit, nor given me a copy of gas safety even after being asked till 4 months in when a new safety check was done. So I dont know wether to bring these up? And of to just leave then go through the compensation scheme if he still gives me trouble about getting it back. I re-read my tenancy and it does say 2 months notice ?? but I feel with these factors and the usually month when I've been a good tenant is enough with the other lack of legalities he obviously chooses to ignore?
Sewa 13/01/2020 at 9:52 am
Hi,
I need advice on my situation. My deposit is protected but hold buy my landlord. Its allready 7 months like He is not returning my deposit back. Allways he have some excuses for us. Please advice how I could get my deposit back.
Nil 07/01/2020 at 10:15 am
Hi I live at 372 forest road for about two years and I made a deposit of 200 pounds which the landlord refuse to return.I contacted him and he told me to send my bank details to him which I did but he hasent put anything in my account.I am totally fedup of this . On another occasion tow years ago I was wrongly put out on the streets by another landlord with no notice what so ever and did not get back my 300 deposit al because he had an issue with another tenant which was my friend so his reason was because she is my friend got put out as well and I had already give him my rent which he never returned either. I need some help and advice please
nynyk 02/12/2019 at 6:48 pm
With TDS you can call them and get them to get the police and legal system involved. You shouldnt have to pay for these services.
LilSH 27/09/2019 at 4:01 pm
Me and my housemate gave a deposit of £2000 at the beginning of the tenancy. This was held by TDS. We moved out a month a ago and got an inventory check out highlight nothing had changed. The landlord refuses to reply and so the process has moved to a dispute with TDS who are holding it. How can we get this back? It very frustrating as this is purely because the landlord won't reply.
Steve 13/06/2019 at 12:26 pm
Paid a deposit with no signing an agreement, I didnt end up moving in and the landlady refuse to give my deposit back
HRS 21/03/2019 at 4:07 pm
Just moved out of a property and the agent used an independent checkout service to inspect the property. Their report, which includes photographic evidence, came back with no issues whatsoever (they actually commented that it is the cleanest a property has ever been for one of their checkouts, and the property was left in excellent condition), and the agent is happy to return our full deposit. However, the landlords have emailed the agent with a list of untrue and unfair complaints about damage/cleanliness of the property, and are apparently trying to stop us from having our deposit back. The agent even said they are very angry at the landlords over this. Can the agent and the checkout company override the landlords so that we can have our deposit returned, or are we looking at a drawn-out process trying to reach a resolution with the landlords? We weren't expecting this at all, and thought we had a good relationship with our landlords as well as our agent, but it seems that the landlords have decided to be unreasonable out of the blue. Pretty worried, confused, and a little angry about it all.
Mica 17/01/2019 at 6:23 am
My landlord refuse to answers my call fpr talk to me.
My ex husband still living in there and he say he just will give my half of the deposit fir the flat when he live the house.
For months I'm trying to get my money back.
It's reallt unfair.
Getty 22/06/2018 at 5:23 pm
I was renting a two bedroom from 2014 until last year 2017 end of August. Paid full rent of R4850. When I moved out my landlord promised me that I will get my deposit when he get a tanant.two months after she got another tenant. Still refuse to pay back my deposit. If I new that she will do this to me I should have not paid rent up until end of August. till today I haven't got my money back. How can I get help.
ComplaintExpert Editor 18/05/2018 at 12:41 pm
If the information in the article hasn't answered your question, please see more via which
Sunny 18/05/2018 at 1:54 am
Hi

Before I left the room that I was renting for £650 a month my landlord promised he will give within a week ... I said ok as I trusted him, 1 week went then when I call he said he don’t have yet once he finds someone for room he will give, 1 month gone he finally found someone. Now he keeps giving excuses , I’m really fed up and don’t know what to do. It’s been 4 months now
Warrior 14/05/2018 at 2:37 pm
Landlord failed to return my deposit even after we went to court and i won the case.
Judge order him to pay 3 times the amount of a month rent.

Now is nowhere to be seen and not replying my calls.

I found another flat and want to move out .

What more can i do ?

Thank you
Jes Editor 04/05/2018 at 2:43 pm
@Saaa - the TDS won't let the landlord take advantage.
Saaa 04/05/2018 at 12:05 am
Hi
My landlord has taken all my deposit and now is asking for more money after I raised a dispute to TDS who I. Turn with in the favour of the landlord!
This landlord keeps sending me invoices of the damages I have done to the flat which was originally done by her! She put foam to close the holes in the wall and put foil over the fan in the bathroom causing Damp in the bathroom now she is claiming that I have done that! I have some evidence which was submitted to TDS and wasn’t considered! Such ashame
I reckon she is doing that because she is aware I don’t know the system here!
CarenArizona 03/05/2018 at 3:52 pm
I rented a room with a month to month rental of rent for 850 with 850 security deposit . I moved in March 1st and due to money complications i notice my landlord on the 23 of march i wouldnt be able to no longer live there he said its fine and now that its the 1st of april hes telling me if he doesnt find anyone by the 5th of april he wont give me my security deposit back .April 5th passed i called him he said he found someone ( note he said he didnt have my deposit to refund me because of his self renovation to his home was in progress , which im taking he used my money for) Now i keep calling him , he wont answer some of my calls he tells me if i wanna sue him to do so but im trying my best to hande it out of court . Is he allowed to keep my money when we agreed on it being month to month and when he found someone else? I have calls and texts recored of our convos for help.
ComplaintExpert Editor 03/05/2018 at 3:20 pm
You can see more via whichwhich will tell you all you need to know.
Jp 01/05/2018 at 11:36 pm
We moved out of the property on the agreed date. The landlord raised a few issues which we sorted out. Now he is delaying returning us the deposit and not answering his phone. It has been more than 2 weeks. What course of action is available?
ComplaintExpert Editor 27/04/2018 at 9:26 am
Where there is a disagreement, the matter will go directly to the DPS dispute resolution service for arbitration. You can see more which
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