Complaining About a Private Parking Ticket

Author: Liz Baron

Parking tickets issued by supermarkets, private companies and train stations are private tickets. These have different rules to public tickets as they are governed by contract law rather than civil or criminal law.

Unfair Tickets

Private tickets are issued if you have parked improperly on someone’s land. They can however, try and make a profit by catching people out, which is unjust. In these circumstances, you are right to try and fight the ticket. It is important to note that many private companies try and imitate public authority notices called PCNs to trick people into thinking they must pay the fine. If there is no council authority or police force mentioned on the ticket then it is likely to be a private one.

Private companies are entirely unregulated and can charge what they like. About a third of companies however, are part of the British Parking Association (BPA) which have a code of practice for ‘fines’, clamping and towing. Companies actually have no legal right to fine you and are just charging for a breach of contract. The good news is that most people who fight a private ticket win it.

Acting Immediately

When you are issued with a private ticket, you are sometimes required to pay an amount within so many days before increasing so it is important that you act immediately. Do not pay the fine as this is admitting liability. If your car has been clamped or towed away then you will have to pay the fine but make it known to them that you are paying in protest.

Supporting Evidence

Gather as much supporting evidence as you can such as photographs of where the vehicle was parked, signage or lack of, parking metres or bays etc and anything that you believe can support your case, such as witness statements, proof of mitigating circumstances, or a crime reference number if your car was stolen or taken without permission. Also keep copies of all correspondence between yourself and the company.

Which Ombudsman Do I Need?

Tell us what went wrong and find out which ombudsman or regulator can help, whether it is worth escalating, and exactly how to take your complaint further.

Try our Which Ombudsman Do I Need? free, here on this site →

Who is Liable for the Ticket?

Unlike official parking tickets, it is the driver and not the owner of the vehicle that is responsible for the ticket. When you receive a ticket, do nothing and wait to see if they send an invoice through the post. If they do, the letter will go to the owner of the car. If you are the owner but weren’t the driver of the car, you are under no obligation to pay the ‘fine’ or give details of who the driver was. If however, you were the driver don’t be tempted to lie in case they have CCTV footage as if the case got to court it would make things much worse.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

How to Fight Your Parking Ticket

If you were not the driver of the car but have received a notice, write a polite but firm letter saying that you were not driving and are under no obligation to provide details of the driver. If you were the driver and believe that the company is being unfair, you need to write to them explaining that you refuse to pay any money. Do not say that you are appealing as this gives unnecessary legitimacy to the ticket.

Grounds to Fight a Ticket

There are five main grounds to fight a ticket. The most popular ground is that there was no, or insufficient, ambiguous signage. The idea is that you read a sign and impliedly accept it when parking on the car park. If however, you can demonstrate that you didn’t see it because the sign is too small or hidden then you can’t be deemed to have accepted it. You can also dispute if a ticket is issued on public land or if you have mitigating circumstances as to why you were parked there in breach. The ‘catch-all’ is that the charge is disproportionate because they’ve lost no or little money by you parking there.

What Happens Next

If one of the above grounds applies to you, then you should write to the company detailing your complaint with any supporting evidence. They may send a letter saying action will not be taken or never write back, in which case you win. They may also say they refute your claim but will not be taking action further. The worst case scenario is if they do not accept your claim. Most companies however, will say this before eventually giving up so it is best to keep refuting the claim and sending the evidence in the hope that they will give up.

Most companies do give up rather than taking it to court, which is the next stage. The case would be in the Small Claims court so the worst that could happen is that you are asked to pay the charge and maybe some expenses or administrative fees but no court fees.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Which Ombudsman Do I Need? lets you tell us what went wrong and find out which ombudsman or regulator can help, whether it is worth escalating, and exactly how to take your complaint further. Try it now →

103 questions

Ask Complaint Expert a Question

Ruthie 02/12/2020 at 4:17 pm

I have had a parking ticket. I parked at the bowling alley by my local skatepark. It says 3hrs free for customers at bowling alley . Due to lockdown the bowling alley is shut so I stayed for just under 2hrs without even considering payment. I don’t think it’s fair to ask me for parking. It was shut and it’s not like they lost money as I had taken up a space for a paying customer??? What should I do?

AA 27/11/2020 at 9:53 am

Hello,

The parking company claims I was parked for over 5 hours in a park where I drop a family member off for school. I had only dropped my family member off in the morning, immediately left and in the afternoon I had immediately picked up my family member only stopping to have them get in the car. The company is clearly lying. Any idea as to how I may approach this please.

Regards, A

Baby-cakes 05/12/2019 at 11:27 am

So one morning i used my Dads car to drop of son at Primary School ,after school run i went to mcdonalds bought breaka and left.
During the course of the day around 2pm i went to sainsburys and fuelled Dads car then realised oops no purse..filled in a form to pay withing 7days right ok no problem..
3.25pm school run again then took my son to mcdonalds for something to eat and stright home..2 weeks later a letter stating i had been in car park from 9am to 4pm huh tf..so we sent them a copy of fuel that needed paying at sainsburys at 2pm so how could we have been there till 4pm we laughed about it 2 weeks later they rejected everything and now want us to pay £100 please help

Tom 24/10/2019 at 9:49 am

At the 18/10 /2019 I got a ticket that day I was coming home from work and live in Carlisle I wasn't even near that place at Marion court not even park my car there and sure not have the registration KR18URS and haven't drive this vehicle so my question is how they make a big mistake like that can't even reach them and got a letter to pay the fine

rach 21/10/2019 at 4:35 pm

I have been issued with a ticket on private land. I am the housekeeper of a property and was parked in the parking bay designated to that property, I have authority to par there. I have been working for the owner for many years. I was in a hire car and the hire car company have paid the ticket. I am trying to appeal but having no luck as the hire car firm have paid. What can I now do?

Jay 09/10/2019 at 9:33 pm

Is this True in England law for private land parking at supermarket?
Quoted
"Who is Liable for the Ticket?
Unlike official parking tickets, it is the driver and not the owner of the vehicle that is responsible for the ticket."

Phw 10/09/2019 at 11:39 pm

I was apparently ten minutes over parking in the car park by the pub on the front at Clevedon. I got the first letter too late to pay the reduced £60 charge, as I was away,Now I am being asked to pay £100 ,,,,all for a few minutes late. Needless to say, it's a private parking mob. Can this be fair in any way whatsoever!!

Ana 08/09/2019 at 7:05 pm

I went shopping with my kids, parked at an NCP car part, walked for 20 minutes and found i had left my purse at home. I dashed out of the car park driven home and returned to the same car park. Shopped for a couple of hours and returned to the car park, i used the machine on site to pay my parking, it charged me for two hours, i paid. then entered my reg again to pay any outstanding, it showed nothing outstanding. I got home and went to veripark online as per signage at the car parking, i typed my reg and nothing was outstanding, on site there was no number to call, I trusted my debt was settled. fourteen days later i get a PCN on the post, i sent an email and explained what happened and added the paid receipt and explained that there must be an error or issue with the system as there was nothing outstanding to pay, so i couldn't pay neither online or at the car park. 6 weeks later i get a letter saying they have passed my debt to a debt collector, letter dated the same day i received the PCN on post 28/6/19. and inside it another letter was there saying my appeal was declined on 28/6 and this letter was then dated the 2/9/19. Now i cannot get to go this POPLA to appeal cause it has expired... I am stuck, because of a 30 minutes parking that i tried to pay but machine and online showed nothing to pay they want me to pay 100£. Has anyone had a similar situation and how was it resolved? Many thanks

Siob 06/09/2019 at 8:25 pm

I have just been out for a meal with some of my family and parked in the yates pub car park. I asked when we went in if we where ok to park there and was told that we were. I have a blue badge that is kept on my sun shade in the front window, if we hadn't been ok I would have made sure that it could be seen properly. When we came out after eating I had been given a pcn. I only saw it after leaving the car park. This has been issued by a company called NE parking LTD. What can I do about this

Tyde 14/08/2019 at 3:09 pm

I took my daughter to a specialist hospital appointment @ Coventry university hospital .
She lives on the local army base & her husband was away. A new mum & breast feeding with spinal damage she has a blue badge but cannot drive at present. I am registered disabled & also have a blue badge, but took the time off work to travel quite some time to take her & my grand child to her appointment.
We got there parked up in a disabled bay with my badge clearly displayed. Baby was asleep so daughter went to her app & I followed when baby woke a while later & waited inside for her. When she came out she needed a drink as it was a very hot day & to feed the baby. She also had to wait for her prescription. That done we returned to the car without delay & left although it took a while to get out of the car park which was congested.
Some time later i received parking charge saying I had stayed 2hrs 15mins - it had been issued 2 days AFTER the hospital visit, there had been no ticket or indication of any charge on my car. As far as everything stated parking in the disabled section was free, I even checked with a staff member on entering.
My appeal has just been refused & what's more I have been informed that there is no point in my writing to the Ombudsman as they do NOT recognise this authority. I must pay the amount now. If i pay then continue to appeal i will be charged a higher amount! I feel like I'm being mugged. How can such 'legalised mugging' be permitted especially on NHS grounds & the disabled section at that? Have I no recourse?

Dotty 08/08/2019 at 8:41 pm

I scrapped my car on the 12 February at exactly 2-32 pm and took photo of it being towed away on my I phone which is time and date embedded, on the 24th I received the first of seven PCNs each demanding £160 charge when I tried calling them I was verbally abused and had phone hung up anyway when I took a closer look at each demand I noticed that the time and alleged days of the seven offences were different but the evidential photo backing up there penalty charges was the same phone, I called to point this out and was told that wasn’t the case so I asked the guy on phone wether he was trying to suggest that the same people and cars in background just happened to be in same position for five days and then said so that sparrow sitting on fence must have been nailed to it , he hung up and now a collection agency is demanding I pay for just one infringement or they will take court action ?? I’ve told them to let me know when they’ve taken it to court so I can make sure I get the day off and I’ve also pointed out that not only will I be defending the charge but will be asking the court to award me my expenses for travel as well as a days wages and I’ve added that I’m self employed and will be bringing evidence that will confirm that I earn £65 per hour as a stage costume designer and maker to the music industry but I’m so annoyed now I’m going to go to the police with the photographic evidence and suggest that the parking company has deliberately tried to fraudulently claim money by false representation which in my opinion by using same photo for seven different supposed infringements is blatantly obvious, ps I’m not paying them a penny trust me k

P 05/08/2019 at 6:00 am

I visited a friend and parked in her private bay but got a ticket as I didn’t have a permit just the space owners consent. The bays are owned by the property owners but monitored by a private company. Do I have to pay?

AMG 19/07/2019 at 4:49 pm

I parked at a local leisure centre. Later than normal. It is also a college car park. Where I park the bays are blue, which I assumed was for the gym. I got tickets on two consecutive days. Sent in the post on the same day. No mention that is was a ticket. I thought it was junk and only opened it today which is beyond the 14 days. So they are looking for £200. What a scam

Fiona 19/07/2019 at 3:54 pm

Hi,

I am usually able to appeal PCNs but on this occasion it was a franchise car, and we were on holiday. The company we have the franchise with paid the fine to Private Eye, any advice on how to appeal this? Get a refund?

Thanks!

kunal 01/07/2019 at 10:07 am

I want draft a letter to company that employee runaway who had wrongly parked his car in others parking slot he took away his car without paying fine and also braked the lock without knowledge of security

Dave 20/06/2019 at 7:01 pm

My mother in law got parking ticket from parking eye but wasn’t the driver I was .
As soon as the letter got to me I contested it as the machine on site didn’t work and I’m not a member of parkingeye I don’t want to be , I received a email from them saying they have received my account of that day and they say I’ve 28days for the outcome.dated 16,6,19.
Today another letter came in post saying I now owe them 100 saying pay now
Is this bullying?
What are my rights?

Fines123 17/06/2019 at 10:24 am

The parking attendent let me into a secret, if you are.parked a little over then it's allowed. They measure from your 1st letter on your plate to edge of your car then that measurement is.allowed over from the bay line. Tell them to send you a.photo of your car as you are allowed some allowance over. Say you refuse to pay not that you are contesting.

Sonia 13/06/2019 at 8:08 pm

I went to drop my daughter and husband to station. There was marking that I can drop and pickup. I didn't realise that I was little bit out of parking bay. Now we got notice to pay to PCM 100 pounds if we don't pay in 14 days. We appealed the notice but they have rejected our claim saying that parking attendant was there and he recorded that we were parking outside of bay. Car was on and I left after I dropped them. I don't know what to do.

S 09/06/2019 at 9:57 am

Hello, I work down in a little village where one of the pubs owns a car park and has recently had CCTV fitted. I used to always park there and everything would be fine but now they are sending fines. I have now recieved 6 fines. Each for £100! Others have also received some too and people are saying to ignore them and others are saying that they've had loads before but done nothing with them. What should I do?

baffey 08/06/2019 at 6:08 pm

your guidance about the registered vehicle owner not having to identify the actual driver has been out of date since the Protection of Freedoms Act 2012 which renders the registered owner liable if the driver can not be identified

gamesmanship 21/05/2019 at 10:07 am

Parking on private land whereby the authority is given under a lease or easement.
(a right to park in a designated area)

The freeholder of the land is responsible for the actions of its agent (the parking enforcement company) I believe any such parking ticket is illegal and when place on window of the car is a form of trespass against the property (owner of the car) and a harrasment to the right of enjoyment under the terms of the lease or easement. An action may be taken jointly against the agent and the freeholder by way of injunction to void the strees and "harassment" for the demand of money. Any comments would be appreciated.

Apple 13/05/2019 at 7:45 pm

I parked on nhs land where I work from daily. The land - car park is manned by a company called Amtrak.
I had, as always displayed my pass with reg no on clearly. This was nt enough as they wanted the Location code as well so I was fined on duty as a nurse at my work place for not displaying a location number.
I am currently fighting this..
sadly, duty nurses, working from their base still equals unfair penalties..
Stress of the job equals nurses leaving the NHS

Martha 04/04/2019 at 9:56 am

Hi, ON the 7.12.18 while shopping at Asda Leytonstone parked in a disabled bay wel as am a holder. On that occasion I forgot displaying my badge & I received a PCN from UKPC, On my return roughly after 30minutes only to find a PCN displayed. I had my badge with me and I immediately got back to Asda showing the security my badge who advised it was best to contact ukpc. I took photos of my badge & receipt as proof of shopping which had a spending of £109 .On taking pictures, the time & place of where the picture has been taken records on the photo. On appealing, they respond “ thank you for the evidence provided, as an act of good will we reduce your penalty to £15 which you will have to pay in 35 days or else they would escalate the matter further! I panicked & then paid £15, however I’m still disappointed on how Un considerate this company is! I’m now looking forward to raising a complaint to Asda store. Please advise on how to go abou this, thank you

Jas 18/02/2019 at 7:53 pm

Hi
We live on s private estate on the left hand side there are the leasehold flats which UKPC operate a parking control
Scheme for the landlord. On the other side of the car park the homes are owned as Freeholds , with that you get a parking bay which is land formed as part of the title of ownership. We are not part of the parking control scheme operated by UKPC. For years now UKPC have being putting tickets on our card parked on our bays. They then demand that we appeal against the ticket or pay the fine. Neither of which we are prepared to do. Dispite sending plans of the car park and informing them that we are not part of the scheme the harassment continues, with debt companies sending letters either pay or appeal that’s the stance. All the freehold residents are at their wits end. Has anyone got any advice...??

Iceman 05/02/2019 at 12:59 pm

Advice please we received a letter from ukcps the picture with a manual number plate recognition stamp says 18.59 but be have a ticket that we kept says issued at 18.35 also paid by visa.
It says reason for issue: without a valid permit or authority? In the car park Lincoln free school Lane

shiv 08/01/2019 at 12:44 pm

hi I parked in a car park and paid with a ticket using a machine 10yards away - I subsequently received a parking fine as I paid at the incorrect ticket machine. I have appealed but it has been rejected do I have to pay or shall I continue to appeal to the IAS

cranwellpoacher 29/10/2018 at 6:05 pm

After being rather shocked at receiving a PCN from a "parking eye Type company" my wife was extremely upset and distressed...especially as it claimed she owed £100 for parking in a small car park whilst she popped into a local convenience store.....10-15 minutes max. They said she had been there for ...wait for it...27 HOURS!
Now, whilst my wife is a prolific shopper, even she would find it impossible to spend that long shopping in only 3 stores...2 o f which are food outlets!.
She immediately called the company to express her disbelief and concern about the allegation and was told "we will look into it".
The following day , having heard nothing I then called and had to leave an answer phone message in which I too expressed my annoyance and disbelief that such a notice could be sent with obviously flawed data. I was left an answer phone message telling me to appeal!
Now the good part.
It appears that the manager of the convenience store knows of many similar situations ...because his customers (3 or 4 a WEEK!) call him up having received similar PCN letters.....so it is a known problem which it seems the company either can't or won't sort out .
Today my wife received a letter from the company which simply said words to the effect that "The Notice is being cancelled, no further action is being taken"

No explanation, No APPOLOGY.....No customer relations skills that is for sure!.

My question is

Who do I make an official complaint too about this farce? Can I report them to the regulator ? Is there any recourse to force them to explain the way in which a PCN was issued without reason?

I am pretty damned angry that these faceless fools are seemingly able to send out unsubstantiated charges to innocent drivers without having to provide any details or photographic evidence....especially to elderly motorists who may, to avoid the stress and worry, pay up out of fear or retribution.

Don 06/10/2018 at 7:49 am

I received a parking charger notice I appealled as I didn't think signs were signed very well sent pics in they refused appeal so I payed since then they have changed all the signs is there anything I can do .To me they must think that I'm right else why change the signs

Jonny 5 22/09/2018 at 1:38 pm

I recently received a parking charge for having one wheel on a double yellow line on private land (the garage area for residents where I live). However, the charge stated the incorrect vehicle registration number, so I wrote to the parking company to inform them that I would therefore not be paying the charge.
They have now responded by saying that they have photographic evidence showing the correct vehicle and will be re-issuing the charge with the correct details.
Is the parking company able to issue the charge retrospectively?

Bear 05/07/2018 at 11:59 pm

I don’t know why websites that advise people on how to dispute parking charge notices don’t just give the basics people need to know.
Firstly, if you appeal the PPC will always reject it. They pay DVLA £2.50 to access the owners details so they have no motivation to let you off. The appeal is all part of their tactics of turning the screw on you. Giving yourself enough rope to hang yourself so to speak. So don’t appeal!!

Secondly, NEVER EVER admit who the driver was. This stuffs them wholeheartedly from the off.

Thirdly, don’t fall for their nasty rhetoric and threats. Don’t be intimidated.

4. It’s an invoice not a fine. They can legitimately only chase you for the money you owe. So if you paid to stay in a car park for 2 hours at a rate of £1.00 an hour but stayed for 3. Technically they can only come after you for a £1.00.

5. If you park in a disabled bay on private land the PPC will say you didn’t display a blue badge. Blue badges have nothing to do with them. They are issued by councils for parking on their roads, streets and car park. Also if you park in a place where no fee is payable then they can not invoice you as such as there is no direct loss to themselves.

6. If you’ve got the bottle then play hardcore with them from the outset. They don’t know how to handle it. They will try and play a nasty well rehearsed set of tricks on you from the outset if they get the slightest sniff of weakness from you.

7. Stick to all of the above and they’ll soon drop you and move on to easier prey.

Aljocookie 29/06/2018 at 4:47 pm

I received a private parking charge notice back in March 2018, from a company called NGPM .I wrote a letter, sent to them a few days later by recorded delivery, disputing the notice quoting various legal points that backed up my dispute and reasons for not accepting the alleged parking offence. I asked them to respond within 35 days - which they did not.
Now 3 months later I have just received a 'Final Reminder' asking for payment , saying 'despite our previous correspondence , this account remains outstanding'. The charge has also gone up for 60 pounds to 100 pounds.
What should I do now as they are threatening to pass this 'account' to a debt collection agency and extra costs will be added?

Lolly 10/05/2018 at 5:32 pm

HELP, HELP, HELP - NEW, YOUNG DRIVER.
I parked overnight at a friends which has no signs about private parking as it is part of the flats.
She lead me to believe she paid for the space and that others park there too. I have parked many times without issue.
I returned to my car to a ticket saying the owner of the property has complained but the land is owned by the flats in which I was visiting so I feel this may be mislead.

Angie 29/04/2018 at 9:33 pm

Why are supermarkets allowing private companies to skam and unjustifyably try and take money from people,generally older people who have to leap thro hoops to try and prove there innocence after using there car parks to spend money in there store What has happened to customer loyalty when there is no help from the store involved.After being accused of parking ror over 5 hours when in fact I had two ten minute visits one in the morning and one late afternoon it seems I now have to prove that didNOT park for five hoursMy weekend has been spoilt by anger and frustration and dissapointment at how difficult life has become .Now I will spend the next few days worrying about what to do next I most certainly will NOT be paying any money to this company Furious SAINSBURY shopper!!!

ComplaintExpert Editor 26/03/2018 at 10:27 am

UKCPS is a well-known company. You would really have to call UKCPS directly to see whether the fine is valid and has been issued through UKCPS. You can see more via which

Sadie 24/03/2018 at 4:30 pm

Please could someone advise me. I parked in a free car park outside b&m spalding in what i thought was a normal space as there were no markings in the space. I was in the shop for about 15 mins and when i came out i had a UKCPS slip stating that it wasn't a parking charge but that i had to pay an *unstated* amount to them either on the phone or online as i may have broken the car park terms. When i came out of the shop a space next to me had a faded wheelchair painted in it but there was a car parked there when i pulled in so i didnt see it and was not used to the car park as visiting my daughter for a few days.
The slip itself looks very unprofessional and has worried me as i have to give these people my bank details yet cant find any details of the proprietor of the car park to ask them if its legitimate, especially as it doesnt state how much i owe them?

Mackie 15/03/2018 at 3:26 pm

Received demand for payment of 'unpaid parking charge notice £160 on the 24/2/18, 4 days after it was issued. PCN claimed I exceeded permitted stay time on shopping centre car park on 5/9/17. Thier letter claimed i had not responded to previous demands for payment and my address traced via DVLA. I sent a letter to both DRP & G24 by recorded delivery requesting proof of this and stated if proof showed I did as alledged I diputed the disproportinate charge and asked they prove the alleged overstay was proportionate to the company they acted for losses. Surprise, surprise, I received a further demand saying'Notice of intended court action re unpaid PCN' from DRP Ltd. The letter I sent to G24 was returned to me (opened) but stated 'Refused', ' Return to sender'.
I am considering sending a further letter to DRP Ltd requesting again proof of their allegation and my disputing the disprortionate charge. I'm unsure whether to state 'without prejudice', that if proof is provided I would settle the PCN but at what I know to be half the original charge (£50) as per their 14 day pay period agreement but only on proof/evidence of the alledged overstay permitted time on the shopping centre.
Any guidance as to how I should proceed further would be appreciated. Also, if there is a letter template I can use to help me challenge DRP Ltd and avert further bullying from them that too wuld be greatly appreciated.

Thank you

Garry

Ped 06/03/2018 at 10:20 am

I have to use my local health center every few months due to a debilitating condition, since my last visit, which was pay & display an ANPR system has been set up, which offers free 15 minutes period. Unfortunately the 15 minutes is to & from the cameras at the entrance to the health center, which can take up to 10 minutes to park, if very busy, not the actual parking time.
A requirement for car details to be entered into the payment machine is also applicable, however this system was not previously required.
Obviously none of these details are visible unless you leave your car & read the signs carefully... Even then they're still ambiguous with the 15 minutes free in larger text than any of the other words & highlighted in a bright colour, drawing your attention to that aspect.
I was actually parked for 13 minutes & I was recorded by the cameras as being on site for a total time of 17 minutes 23 seconds, meaning Ive been given a £100 (increased to £160 ) parking charge for being just over 2 minutes on the health center property.. not even parked but driving in & out.
If this in an invoice, does that mean that I'm paying for services provided? If so can I not argue that the charges incurred are disproportionate to the value of services provided?

Deb 16/02/2018 at 5:39 pm

I have received 2 tickets from UKCPS whilst parking In my employers carpark (prison) one says I was parked outside a bay which is pure nonsense the photo they sent shows absolutely nothing of the sort either. The 2nd ticket which I received today states again I was out of bay again I’m not and it shows I’m not but the space behind me is empty which I was told by colleagues that’s the reason why I got the ticket, cause it stopped someone parking there but there was plenty of space for someone to use it they just chose not to. What can or should I do

ComplaintExpert Editor 08/02/2018 at 9:26 am

Considering the circumstances, you would have grounds to appeal.

Caverngirl 07/02/2018 at 5:02 pm

Hello there, I went for a break to Fowey in Cornwall 16 th January. I travelled 340mls, in rather awful weather conditions, the worst weather being in Cornwall. The Haverners Inn on the sea front when I arrived, it was dark and very windy, I pulled up right in front, as I have a few mobility needs. I just went immediately in to ask for help to take my bags to the room. My room was situated outside and round the back on the Haverners, I had to climb up lots of stone steps, then up more stairs to my room. I was completely breathless , so had to take my inhaler as I've Ashtma ,a bad chest also COPD, a lung disease. When I came down I was told, to park where I was, I'd have to pay £2-40 to stay overnight. I was told the machine was opposite in the wall of The British Legion, I got change and went and paid the overnight charge, when I went to put the ticket in view in my car, I couldn't believe my eyes, I'd been issued with a parking fine for £100, that was so unfair, as I honestly didn't see the sign to pay the parking. If it'd not been dark, windy and very wet, I probably would've noticed the sign, but I'm almost 70 and I just got out my car, the entrance was right in front of me and made a dash into the place out if the horrible weather . Thankyou for reading my message to you, I appreciate it, yours faithfully M. Williams.

Mee 02/11/2017 at 7:47 pm

I have been given a parking ticket at my own a residence car park which I have a parking permit displayed on my vehicle but was still issued a parking ticket.
I appealed and I was informed that my parking permit was not displayed on my windscreen and due to that I must be issued a parking ticket, yet the pictures they took of my vehicle does not show the number plate of my vehicle but just a windscreen with no parking permit sticker on it. Again the full picture of my vehicle they took, is unclear ,very dark and the unable to see the windscreen.
Can I please be advised on what to do next?

General 14/09/2017 at 3:56 pm

I have received two letters today PCN saying on the 18th Aug I was parked almost 8 hours in a 90 mins stay car park at kfc till8pm at night noway would I be parked anywhere till that time at night my baby is in bed at 7 every night then I was supposed to be there 4 hours til 8pm again one the 5th sept yes I pop in and out of that at park throughout the day if we are at kfc or the shop 30 mins stay at a push but this is ridiculous what they are saying I want to see footage of this they are wanting two payments of £60 within 14 days or it doubles there is noway iam paying can I appeal against this they are clearly trying to rob ppl

Mitch 16/08/2017 at 12:37 pm

I am disabled and went to meet a friend at a local retail park. We stopped and then had a coffee. Unfortunately my spine went into spasm and my legs became weak. It took a while for me to recover which put me over the 3hr limit by 20 minutes. I received a ticket which I appealed but was turned down. I also made a complaint which was upheld. I paid the fine under duress as cab said I couldn't get legal aid to fight this. Trading standards were also amazed I was turned down . Is there anything I can do to try and recoup my funds as this was due to an unfortunate medical issue.
Kind regards

Hobbit 09/08/2017 at 3:22 pm

After entering an unknown car park to attend a birthday party at premises adjacent, I asked, I looked, but saw no machine, cctv, or signage that was obvious.
It was also Sunday, and MOST car parks are free that day.
I now have a fine as you could only park for an hour...( I was there 2)
I do believe that this is a unjust way of making easy money..I've told the business I visited, I hope they will not suffer!?

Allan 04/08/2017 at 11:16 pm

Can anyone help with advice ..I received a parking charge at work as its a private car park ...my parking permit is like a tax disc and it fell below view of the windscreen and I was issued with a ticket but it had no date on .I questioned this and they told me to send a copy of my disc .then they rejected my claim but I questioned the charge again as no date on they said they dont have to date them .is this correct

Geri 03/08/2017 at 12:05 pm

I got a parking ticket when they were in the wrong. I paid over the phone but their system was broken. I wrote a letter of complaint stating I wanted compensated because it was their systems that were down and I spent an hour of my time pulling together evidence that I was in the right, I'll never get that your back also put of principle the money for the stamp I had to use to send my dispute. They have never bothered getting back to me on my complaint. They are quick enough issuing tickets and taking people to court but can't compensate for the mistakes that they make. NCP are leeches on society penalizing people all the time but can never own up to their own mistakes. Companies like this should not be allowed to function of they do not have a proper complaints procedure. Why does the general public have to now to them when they dont even have the decency to the same.

Shell 04/07/2017 at 10:38 pm

If you need help with appeals or advice join
Fight your private parking invoice

Its has 23k members all fighting pcns, get on facebook and join.

Woohoo123 15/05/2017 at 11:25 am

I have challenged a parking ticket that was originally £65 if paid early. I challenged this as I purchased a ticket from a machine about 50 yards away. I still have the ticket and cost me £3 for one hour.
My appeal got rejected then i made an official challange which was rejected. The fine then went to £195 plus £6. I wrote a letter but got no reply. I the got a letter for a warrant for nearly £300. I the made a call and they said I can appeal. The option for appeal was rejected. I then went on holiday and came back with a letter saying I owe £513. This is official as a tasking force from Lambeth council. I will now have to pay this tomorrow morning. The price has gone up and up as I've argued my case as I felt I had paid and displayed my ticket. After speaking to someone today they have only really given me the reason for my ticket. The area 50 yards away you can pay and is for residents but the area I parked is only for residents even though it's on the same road and right near a machine. If i was told this I would have paid initially even though it's unclear. I still have my ticket and it was issued for failing to display a permit, voucher for pay or display for that area. Which as I purchased a ticket I thought this was incorrect. Do i have any thing I can do? I have always been in contact but I just get formal letters back nothing personal with an increase of what I owe as I've argued it. Any advise will be fearfully received

Mike 13/05/2017 at 12:27 am

Have a parking fine from parking eye Ltd for 14 minutes over which I am disputing , but after taking a look at companies house the government body for limited companies parking eye shows profit of over 5 million last year ! And it's not sure who it the director all a bit strange , they are linked to a security firm and names disappear. Take a look . Some else to consider is how can dvla sell parking eye your registration details knowing they are not in the government ombudsman scheme , so they can't take up your appeal . Such a scam , keep fighting don't give into them

Chrissy 25/04/2017 at 2:57 pm

I was given a parking ticket back in Feb 2017 when I was visiting a clinic after having breast surgery. This was not my normal clinic as it was a weekend and my clinic is closed. I appealed the ticket which was rejected, I then went onto the IAS website which wouldn't except my issue number saying I had to contact UKCPS for another one, on doing so I was greeted with a message that the answerphone was full. I have now received yet another letter - in red - demanding payment!!! As I am still undergoing medical treatment I really could do without this stress.

Doyley 19/04/2017 at 9:57 am

I have been trying since Friday it is now Wednesday to pay a parking fine. Mail box full. Now it's changed sorry know ones there right now. Is this a ploy for ticket to go up?????
All calls recorders. How come there's no recording to leave a message an someone will get back to you. Surely that needs to be sorted!!!!!!

Hambo 20/03/2017 at 9:41 pm

Hi
I've just received a letter chasing payment for a parking fine (PCN) for parking on private land.
I made an appeal to the independent appeals body that was rejected.
Do I now have to pay this so called administration fee (£60.00) to this company, who are chasing the said fine?
Regards
Chris Hamblin

AmyM Editor 02/03/2017 at 1:47 pm

@Annie - it depends if you contravened the terms of the parking ticket and the parking notice in Sainsbury's car park. If you can prove you didn't then you'll have grounds to appeal.

Annie 01/03/2017 at 3:36 pm

I have recieved a parking fine from a debt recovery plus ltd has I over stayed in Sainsbury's car park winterstoke rd Bristol I am refusing to pay it has I was only shopping in there store and across the road have I got rights to refuse to pay

thebigpanda 19/02/2017 at 9:40 am

I recently bought a new car from a garage who took my old car to "scrap". I didn't receive any payment for it. Two days later it was parked in an Aldi car park for longer than allowed and I have received a charge notice from Parking Eye. I advised them I was no longer the owner and the name of the garage I had passed the car to but they have now written to me saying I have 28 days to prove the car was not mine or they will persue me for the charge. Can't they do this?

strettiered 15/02/2017 at 11:22 am

Wheel Forge Way , Trafford Park , Manchester .I was parked in an unused gated entrance outside of the fenced area where I work as was five other work colleagues. We all received tickets off a company called Excel (VCS). They had recently put up parking notices around the industrial estate where I work stating no parking at any time but I wasn't parked on double yellow lines or obstructing any other road users whatsoever. We have four gated entrances where I work . Two with barriers and gates for security reasons which are used 24/7. Two others are never used and vehicles park both inside and outside of these said areas which are permanently locked . For over a year I've parked here , as have other staff members , with the understanding that it is perfectly fine to do so. When I returned back to the unit to find this ticket I was fuming. After weeks of trying to contact both the landlords , whom own the roads entering out site , and the issuers of the tickets to give verification of restricted parking areas , we never heard anything back. I then received the usual fine letter through the post stating it would be £60 for immediate payment or £100 after a certain amount of time. I appealed it and sent in my own photographic evidence to back up my case . It was rejected surprise surprise . I was offered a chance to re appeal to another firm but if I did I would lose the £60 option. Bottom line is I paid it. You read all sorts of things posted by all manner of legal heroes that think they know it all. It's the person who has the fine who has to make the decision in the end. Companies like this that use the threat of court and debt collectors that really need to be closed down. The stress it puts people under is in itself illegal or should be. To rub salt into the wounds , I can't clean off the residue where the issuer put his ticket. Can I claim against them for damaging my daughters car ? The day after I was ticketed I stopped an employer for the parking enforcers who was about to place a ticket on another work colleagues car. In the same plac eI parked previously. When I questioned him why and pointed out the lack of lines and actual use of the gates he agreed and said he was told to do it regardless. After a while I thought he had seen sense as I I said I'd get the owner to remove it and park it inside the compound as there were now spaces available. He got in his vehicle to drive away but as I went to get my friend to move his car the unscrupulous ticket leech placed one on and left . Disgusting . Annoying thing is we are near Bowlers and on a Sunday you can't get down to our unit because of cars parked on double yellows and up pavements . We have HGV vehicles we have to try and squeeze through ridiculous gaps left , but not one single ticket issued to them. We park , off road , adding double security to our gated areas , totally safe causing no hazards whatsoever and are fined. Our manager agrees it's totally wrong and he tried endlessly

ComplaintExpert Editor 10/02/2017 at 12:41 pm

Ignoring the issue will not help as your fine will accrue charges and the amount you owe will increase. If you feel you were give the ticket unfairly then you will need to challenge the complaint. However, you will need evidence (through the ticket). A ticket falling off the dashboard is the most common excuse that people use to try to get out of paying a fine. That's why the parking officials will need to see evidence you had the ticket before they will consider dropping the fine.

not got one 09/02/2017 at 11:41 am

i have recievedd a parking ticket when i di buy one for the day but it fell off the dashboar and laned near the clutch area as a very windy morning
should i appeal against this and give them my details like they are asking or just ignore like a lot of people saying

Mrsbunny 07/02/2017 at 11:15 am

My husband has been given a ticket by parking eye saying that he has overstayed in a supermarket car park when he was at work and so was his car on the other side of the city

Dave 06/02/2017 at 6:48 pm

I parked work van in shopping centre parking and paid using mobile app ring and go but i accidentally used my car number plate instate the van so i got ticket. I have evidence of receipt from ring and go with time and date my account number. Do I have chance if I appeal.

jb 14/12/2016 at 11:04 am

My son parked my vehicle at a shopping park with 3 hours free parking (confirmed on web site). The Parking Charge Notice stated the vehicle was parked from 16:12 until 17:55 = 1 hour 43 minutes and was issued due to parking "Over Free Time". It then states that when appealing you should send shop receipts to prove you shopped at the park. All my son's purchases were under £10 and he rarely keeps receipts anyway. Nobody is obliged to make purchases anyway. So frustrating!!

Chrisp62 20/10/2016 at 12:32 pm

I have three parking eye tickets now and this getting annoying. The problem is that we have not parked nearly driven through the retail park to the industrial estate to the rear of it. The cameras have not registered this fully a b day keep charging us for full days of parking between normal working hours. .
Who can we a peal to as the parking eye people are processorsaying that do not care. I want to charge them for my wasted time now and should be able to as there system is at fault.
Cheers a c p

Eugenek 23/09/2016 at 7:09 pm

I live in a apartament and pay a service charge. My lease hold agreement state at that as part of the serive charge I have exclusive rights of access with out mentioning permits. No one has agreed to have parking controls in the car park and they have put a ticket on my car. UKCPS, are now sending letters through to get money saying I have no authority to park. The actual reason states; without a permit or authority. I have lived here for 10 years and they have shown up in the last 12 months. Should I take legal action against them or just ignore them, as surely they could not take me to court for parking on my property?

Richie 30/08/2016 at 9:52 am

Hoping somebody can help. I have received 4 pcn's over a 2 week period due to anpr cameras. I didn't see the signs and clearly if I had I would have paid and if I had received a ticket on my car I would have paid/not parked there. If the first pcn came within the week I would only have got two tickets as I wouldn't have parked there the second week.

How long does the company have to send a pcn? I have read in the popla annual report they must comply with schedule for which indicates they have 14 days to write to you. Is my understanding correct? The gap between the contravention date and issue date on all my notices range from 17 days to 21 days. Thanks

Stevo 22/08/2016 at 3:25 pm

Got a parking fine notification from ukcps for over stay at a co op car park when I returned home off of holiday, claiming I was observed over staying a 1 hour only by 30 mins making it a total of 90 mins.on further investigation by myself it is indeed a 90 mins car park so actually no over stay took place. Court action threatened should I pay or not

Husky6 03/08/2016 at 2:01 pm

I received a parking charge today from ukcps stating my vehicle was observed from 0836 30/07/16 last observed 0908 31/07/16 saying overstaying time limit 195mins. The laugh is I park my vehicle on my drive each night and the fact I left the car park as soon as I got my coffee and not returning until the morning. So how the heck was it observed all day all night!!!!

Ash 06/07/2016 at 6:13 pm

Advice needed please.
I received a parking ticket the other day from ParkingEye. I had parked my car in a KFC/Starbucks car park at 4:30am when I got a takeaway from McDonalds across the way. The McDonalds car park was full of gangs of people hanging around their cars so my friend & I didn't feel comfortable siting in the car with them all around, so I drove to the KFC/Starbucks car park around the corner. Their car park was empty, so we parked up and ate our food & sat chatting for a while. I never got out of the car so I didn't notice any signs. A ticket arrived in the post saying that I was 15 minutes over the "allowed" time of 1hr 30mins. As I never left my car unattended - am I still liable to pay the penalty? Any advice much appreciated.

JohnK1956*** Editor 07/07/2016 at 10:54 am

@Giggles - I think in this case you would have to pay the parking fine - unless you appeal and you can prove the signs are not visible. But car parks generally make sure their signs are pretty prominant and you can't appeal on the fact of not having seen them, as everyone would appeal with the same excuse. Kindly, JK.

Giggles 06/07/2016 at 10:06 am

I received a ukcps parking ticket yesterday while visiting my works head quarters for a very important physio appt ... I drove around the industrial estate for around 45 minutes yesterday and no spaces were found , eventually due to me being late and needing to attend this appt I found a parking bay in quiet a empty car park of another company . I didn't notice any parking signs at the time as was in to much of a hurry but has states permit holders for the car park I parked in..
This car park was never permit holders the last time I was there...
What do I do as I have never been in this situation before ? I'm not the registered keeper of the car used

Amber 01/07/2016 at 8:44 pm

Need advice please....
Received a letter from UKCPS, stating I am liable for a parking charge of £100, which at the date of this notice remains unpaid in full. It also states that the parking charge notice was affixed to my windscreen at the time of issue. But it wasn't and this is the first correspondence about this charge. It states that this charge relates to the period of parking that immediately preceded the issue of that notice.

I parked in a private, permit holders only parking area to drop something off to my friend who lives on the fourth floor. I couldn't have taken longer than ten minutes.

But there wasn't a parking charge notice affixed to my vehicle when I returned.

I rang to enquire and I was advised to appeal in writing to have the penalty charge notice reduced to its usual amount of £60. But it's completely their discretion.

Should I appeal? Heard they reject every appeal.

Yarow 24/06/2016 at 12:48 am

I receive latter yesterday from UKCPS.
They claim I went to Bradford on May 20/16
Which is I didn't see my Bradford my entire life.
Secondly I brought the car on 6/May /2016
And the day of ticket they issue is 20/May /16 , so on all of May I didn't have road tax
Or insurance ,because I have anther car and used that day.
Only think they search cars .
I send to dvla the log book that is ,and they get my detail from place they should save with them .

These is what UKCPS doing to the people and the government is not taking any action .because is business what a joke!!!!!!!!!!

ComplaintExpert Editor 20/06/2016 at 11:50 am

It sounds as though you have been picked up by the cameras on entry and exit and regardless of whether you have parked or not, you may have to pay for the 'use' of the car park (especially if it is private). I suggest you perhaps return to read the signs in the car park, which will have laid out the terms of usage and which the owners are well within their rights to enforce.

Bulletthebluesky341 19/06/2016 at 11:55 am

Hello, I am hoping someone can advise me please. I am currently teaching my son to drive, in my car. A couple of weeks ago, we drove around the car park of our local football club: it was a Sunday, and the car park was empty. At no point did we park the car or get out of the car, but yesterday I received a parking charge notice from Parking Eye. Is it worth me appealing the charge as nowhere on the signs does it say that driving in the car park is subject to charge.
My thoughts are to write to the company and pose the scenario of whether they would charge someone who entered the car park on a match day for example, drove round the car park, but could not find a vacant space, so left to park elsewhere. What do you think? I imagine that the onus would be on them to prove that my car was actually parked: it definitely was not at any point. The have photographic evidence of my car entering and leaving the car park; which I do not dispute.

ComplaintExpert Editor 15/06/2016 at 11:13 am

Many thanks for sharing your comments.

Mr F 14/06/2016 at 2:00 pm

I was parked in a car park monitored by ukcps and was delivering a pizza at 19:50 and parked in there so I could deliver safely as there were double yellows everywhere else around. The car park was a patient car park that the store it's attached to closes at 18:00. So therefore they have not lost any money as the store was closed. It was attached onto a coop pharmacy and a pedioritionist unit. I'm not paying and have had my first letter 2 weeks ago. The ticket is from 3 months ago if I remember rightly.

Tom 14/06/2016 at 1:34 pm

Hi all,

Thought i'd share my story for everyone to see, and I hope it helps. I had parked my car beneath my rented accommodation, but UKCPS seemed to think i'd not displayed my permit. I didn't find a ticket on my windscreen, and was only made aware of the 'charge' through a letter advising my right to appeal had now expired and I was invited to pay £100.

I got in touch with my managing agent (not landlord), who emailed UKCPS. They responded immediately cancelling the ticket. I'd therefore advise anyone in a similar situation to contact their managing agent or landlord in the first instance, who can prove you a) pay for your parking and b) have a valid permit. It also helps that the email comes from an objective party.

Remember, under contract law, UKCPS have to prove that the landlord/landowner has suffered financial loss for your breach. If you can prove your parking is paid for, there is no financial loss, the charge is not representative and therefore it is deemed and 'unenforceable penalty'.

Good luck

Tom

ComplaintExpert Editor 08/06/2016 at 2:28 pm

You don't mention whether it said anything on the signage on the site regarding parking rules and regulations. However, hopefully the company will be able to sort this out for you and help you appeal.

Kev 08/06/2016 at 4:47 am

I work as security officer on various site and on Tuesday 7/6/16 I was working at a construction site for Robertson. There is a private parking place but visitor has to get permit from the Robertson staff. However my shift started at 5pm when the manager had left and I was going to remain alone on site till the next day so parked my car. By 8pm it was only my car in parking plot. Apparent the UKCPS person came at 9 pm and without my knowledge issued a ticket to my car and he left. I'm going to request the Robertson Site Manager to appeal for me otherwise I'm going to pay this £60. It's a lot and I don't even get many hours

ness 20/04/2016 at 1:17 pm

Today I received a parking fine for a ukcps car park saying I stayed there for nearly 4 hours. What actually happened was I turned into the retail park car park to do a u-turn as I'd left something at my house on the way to my friends. I was in the car park for a minute at the most. I then went to my friend's parking in there private apartment car park till about 2pm I then drive back to the retail park to do my shopping entering the car park again for about an hour. So seems that the camera has picked up my car registration leaving the car park the first time or entering the second time. Can you please advise what I should do? Thank you

Claire 07/03/2016 at 6:32 pm

My husband received a letter for payment and then a final notice. It states on 21/12/15 my husband had park his car in a disabled bay and was now liable for £100 parking fee for not displaying a badge. We sold our car as part of a part exchange for a new vehicle on 28/11/15. The garage have failed to re-register it and claim they have sold it on., which they have if some body was parking this in Cheshire oaks. We live in Leeds and sold our car at Colne. The new driver/owner appears not to have re-registered the car either. What should we do about the letter we received?

gai 05/03/2016 at 9:27 am

29/2/2016 I park at Maplin retailer in Leeds Regant street, Left site come back within 40 minutes got a parking charge notice fixed on my screen from UKCPS Ltd, Amount of parking charge £100, if payment is received within 14 days of notice then a reduced amount of £ 60, these is not ticket machine in the car park, restriction signage dispay permit was not so easy to read, tag on the steel wire mess fene and up in slot
How ever I fell the car parking attending was not in uniform and his seat in the car and observed as all time, as soon as any motorists leaving the site, the charge ticket is issue in 10 minutes, reasons for issue observed parking, 1Tick box without a valid permit/ ticket or authority, 2 Tick box Driver observed leaving site, In these situation and circumstance the charge was unfair to me, I fell is bullin any motorists and citizen to pay, what to do ignoring, any advice or suggest of action and which ombusman shall I write and report

jc 03/03/2016 at 8:11 pm

Hello i parked my car at the gym and apparently I was in a disabled space. As I got to the gym it was going dark and the disabled paint on the floor was barely visible!! Looked like it hadn't been painted for years, you could only just make out the sign when looking closely.. When I came out I had the typical shock of finding a notice on my windscreen.. These companies are a con in my opinion and I don't no how they sleep at night.. How do I go about not paying and do I have a case? Do I complain to the gym about the markings on the floor not being sufficient? Thanks

Sam 02/03/2016 at 2:47 pm

Hi, I got a ticket today from UKCPS LTD! I when to my car today at 10:30 and there was no ticket but yet the time say 10:30 ? So I have to pay it?

ComplaintExpert Editor 02/02/2016 at 10:43 am

As specified in the article, motorists are deemed to have accepted the parking terms and sanctions if there is adequate signage displayed in the car park stating the retail park terms. I'm afraid we can only advise that if you feel you have been unfairly treated, then you have the option to appeal (details of which will be displayed on the ticket) and the procedure laid out in the article.

adi 01/02/2016 at 4:19 pm

I parked at a retail park but left the site. I returned to the site and went into one of the stores. When I decided to leave I noticed a ticket on my windscreen. They are trying to charge £100 for under 2 hours parking. I have since checked and the signage is clearly visible stating anyone leaving the site is liable to charge. In the circumstances I would be happy to pay but the charge is disproportionate as the going rate for the City is £3.70 for 2 hours. What should I do?

Zafar 21/01/2016 at 7:18 pm

Can I have the payment contact number please I was park my car near Lincoln college I think it is private company it is not from council

Kate 14/12/2015 at 3:18 pm

ello I have received a notice to keeper in the post for a parking fine I know nothing about? It is from ukcps telling me the time has passed for the initial appeal and the fine is now £100 it says a notice was affixed to my windscreen but I have never had one.... What should I do? Thanks
Kate - 11-Dec-15 @ 1:48 PM

ComplaintExpert Editor 14/12/2015 at 10:06 am

In addition to the information given in this article, the CAB also has a page, whichHowever, as explained in the article, if you park on public land and are break the parking rules, you can be issued with a Penalty Charge Notice (PCN). If you don't think you should have been issued with the notice, you can appeal - although you will need a good reason (you may want to go back and read the signs to see what they specify). Unfortunately, the fact the car park was empty may not get around the fact that you have broken the rules of that particular car-park.

Matt 11/12/2015 at 2:56 pm

Today I parked in a relatively small car park for a doctors surgery, I saw the signs but rather stupidly ignored them. I parked there so I could pick up my glasses from specsavers which is next to the surgery. They have there own dedicated spaces but all 3 were full and I saw one person parking in the specsavers spaces then entering the surgery. Any how I was parked there for the best part of 10 mins picking up my glasses and then I was gone. When i arrived to my car i had a PCN on my windscreen. I was one of few cars in the car park with at least 3/4 of the car park empty and now UKCPS says I now owe them £100. As a student I simply cannot afford this. According to the PCN it says I was there at 13:25 and they issued the ticket at 13:30. I do not see how this is fair considering the surgeries own patients were parking in the spaces destined for spec savers clients (me), also the fact I was there for max 10 mins and now I apparently owe them £100 in lost revenue, despite the car park being relatively empty.
If anyone could advise me on what to do in regards of appeal and what grounds I have that would be much appreciated.

Kate 11/12/2015 at 1:48 pm

Hello I have received a notice to keeper in the post for a parking fine I know nothing about? It is from ukcps telling me the time has passed for the initial appeal and the fine is now £100 it says a notice was affixed to my windscreen but I have never had one.... What should I do? Thanks

ComplaintExpert Editor 07/10/2015 at 11:31 am

Occasionally, management companies may set up a contract with a parking company to stop other motorists parking in residents' bays. You don't say whether you own the flat or whether you are renting, either way, you could contact your management company or landlord in a bid to resolve the issue, especially if you have a permit to prove you were, by rights, parked where you should be.

Rp123 06/10/2015 at 10:24 am

I received a parking ticket from ukps in the car parking space that is for my flat in which my car is registered to for not displaying my permit in the correct place! It says that It's £60 then after 14 days £100 but I'm not sure they can actually fine me, it says the vehicle was parked on private property in contravention of the side parking restrictions as displayed on the permit. But I live here and my car was in my own space! I tried to call but the women was rude and spoke over me so resolved nothing. The company are a member of the bpa if this is any help.

ComplaintExpert Editor 29/09/2015 at 11:20 am

I can only really suggest, if the ticket is not registered, ringing the company directly again and offering payment over the phone - they must have someone there that can deal with the query. If you are unable to do this, I should write directly to the company (via registered email and keep a copy) saying that you have attempted to pay on several occasions, (logging the occasions, dates and time and the persons you have spoken to) but as your ticket is not registered on the system, you can't pay. Therefore, until the matter is resolved, you are assuming you will not be charged the £100, if you go outside the time limit. I hope this helps.

en0301 28/09/2015 at 8:55 am

I received a parking ticket from UKCPS Ltd. I did try to pay within 14 days so it would cost me £60 instead of £100 however my ticket number is not on their system. Their own website states that tickets are added within 48hours but to this day (16 days) mine is still not there. The message says the ticket number does not egsist on their system. I also called them but answer was the same. I am worry that when 28 days will pass they will suddenly find my ticket and will demand full payment. I am also worry as I drove my friend's car and I wouldn't want my friend to get into trouble.Can someone advise what to do it my situation, please.

Charlie Editor 17/09/2015 at 12:09 pm

@Gringo - if the sign was clearly signposted as 'no parking' then you can expect a fine. The bays are used for electric cars to freely top up their batteries. It comes under Code 91 - 'parked in a car park or area not designated for that class of vehicle'. I think you may have to pay up, as you will have been obstructing those vehicles that rely upon the plug-in of electricity to get them home!

Gringo 16/09/2015 at 12:02 pm

I picked up a parking charge notice in a free car park for parking in an electric vehicle bay £60 from UKCPS. Does anyone know if this is legal, if it is it certainly seems disproportionate?

ComplaintExpert Editor 14/08/2015 at 10:44 am

Occasionally, management companies may set up a contract with a parking company to stop other motorists parking in residents' bays and it means residents have to apply for permits. However, in the first instance I would contact your landlord to specify that applying for a permit was not on your lease and therefore you should not be subjected to this fine. You should see if this can be sorted out directly with your landlord/management company in the first instance.

Leigh 13/08/2015 at 9:46 am

I received a parking fine for parking in my own spot under the block of flats where I live. Nowhere in the information provided to me when I signed the lease for the flat (including the parking place) did it say I needed a permit. It wrote your parking place is 112. PCM is now harassing me. Which ombudsman can I write to?

Pete 20/07/2015 at 11:14 am

I received a parking charge that is not for me as I have never owned the car concerned and never been in Perth where the offence took place. Sent the company UKPC evidence the car is not mine twice but have again received the same parking charge today. This company are just ignoring what I am telling them

rob 18/09/2014 at 2:03 pm

I drove into a private carpark and waited for my wife whilst not in a parking bay as spaces were limited, I didn't notice any sinage although it is a pay and display parking area. The camera took a photo of the car entering the carpark and also leaving the carpark. they are not sure who was driving and the car is registered in my wifes name. They sent us a parking fine request in the post from details the got from the DVLA. Do we have to give them the name of the driver, do we have to pay, what would you suggest s our course of action
Thanks Rob

Rich 26/08/2014 at 5:32 pm

I hope someone can help, my partner went into a car park which a firm called Excel monitors (cameras). She entered the car park at approx 09-30, picked someone up and left minutes later. About 15-30 approx she entered the car park dropped the person off and left minutes later. The first 30 minutes are free. They are trying to fine me £100 pounds. I have emailed them back and told them I was not driving and also asked them to check their CCTV footage as the car had been in 2 times that day not the once which they have stated. They have replied asking me to give evidence of the multiple entries into the car park which they have and I can not give. What else can I do now?

graham 24/03/2014 at 8:01 pm

i have enough evidence to show that UKCPS was unlawful in demanding money from me when I parked. But I don t know any way that the law will force them to pay for the time taken learning what to do about them

Sid 31/08/2013 at 2:05 pm

I sited Thomason hyper market to pick up my air tickets on the 22nd of August 2013 only to get a £60 parking ticket from a company calling them selfs seeing eye parking enforcement

Now has they got my name and other details from my car reg , you would think that they would have contacted Thomson hyper market first to make sure that I was not a customer first before sening out such letters demanding mony

I would ask that they be looked into how they running the company and ow they a privte company get hold of m details in full given the goverment ruling on this matter of codes of practice

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