Complaining to Retail and Shopping Regulatory Bodies

Originally written by Haydn Mullineux, updated by the editorial team on 4th April 2026

When a consumer buys a product or service they can feel safe and empowered in the knowledge that if anything goes wrong there are expert and influential organisations ready to fight in their corner.

The OFT

The Office of Fair Trading was established in 1973 and is now well recognised as the UK’s consumer and competition authority. It is a non-ministerial government department focused on maintaining a fair and consumer friendly marketplace.

It aids consumers by empowering them with the knowledge and skills to make informed decisions and get the most out of their marketplace. It also endeavours to make sure that consumers have as much choice across the marketplace as possible, believing that with choice they hold real power.

Consumer Direct was formerly operated by the OFT but was replaced by the Citizens Advice consumer service in 2012.

Consumer Direct

Consumer Direct was a telephone and internet service that provided people with advice and information regarding consumer issues until 2012. It was funded by the OFT and produced in collaboration with Local Authority Trading Services.

Consumer Direct is a ground level service that connects with consumers on a one-to-one basis, absorbing information and intelligence that it then used to inform the efforts and campaigns of the OFT and Local Authority Trading Standards Services.

Consumer Direct previously offered clear, practical and unbiased advice on resolving consumer problems, but this service is now provided by the Citizens Advice consumer service.

Which Ombudsman Do I Need?

Tell us what went wrong and find out which ombudsman or regulator can help, whether it is worth escalating, and exactly how to take your complaint further.

Try our Which Ombudsman Do I Need? free, here on this site →

Single Contact Point

The advice is free but as the telephone service operates on a 0845 number callers must pay for each call they make. Consumer Direct’s reasoning for using a paid number is that it allows them to publicise one single recognisable national number, rather than a confusing variety of regional numbers.

This helps promote the grand Consumer Direct design of providing single contact point where basic enquiries can be dealt with immediately and more specialist issues referred the appropriate Trading Standards office.

Local Authority Trading Standards Services

The efforts of Trading Standards in sustaining and improving consumer protection, and maintaining fair trading and the safety of consumer goods, are represented by around 200 local council offices around the UK.

Trading Standards provides a wealth of information regarding customer problems and how to resolve them. It also informs consumers about their rights so that they can support their claims.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Specialist Trade Associations and Regulatory Bodies

If complaint concerns the services or products of a trader that is a member of a trade association, or one regulated by a professional body, then the overseeing authority may well be able to offer guidance in dealing with the problem.

Within the trading sector there are a great number of different associations to refer to depending on the type of service. For example there is a Hairdressing Council and a Radio, Electrical and Television Retailers’ Association. A list of associations is provided on the Trading Standards website. If this does not provide the appropriate regulatory body then the Citizens Advice Bureau will always be able to help.

First Steps

There are many different organisations that can help a complaint find its resolution but a problem should always be first of all taken to the service provider directly responsible. Many companies have their own complaints procedures and customer service departments that are focused on resolving customer problems, and most are a solved in this manner.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Which Ombudsman Do I Need? lets you tell us what went wrong and find out which ombudsman or regulator can help, whether it is worth escalating, and exactly how to take your complaint further. Try it now →

95 questions

Ask Complaint Expert a Question

ComplaintExpert Editor 10/08/2026 at 11:00 am

@Ian Short answer Ian: no, it's not a breach. Retailers aren't legally obliged to accept online returns in store, and they can set their own returns postage charge as long as it's clearly stated in their policy before you buy. The Consumer Rights Act and the old Sale of Goods Act only really bite if the item is faulty, in which case they must cover return costs. For a change of mind return, your cheapest option is usually to ignore their prepaid label and post it yourself with proof of delivery.

Ian 10/08/2026 at 10:13 am

I need to return a low value item to retailer Sports Direct. Having now explored the 'returns process' I have discovered two conditions for returns.

I presented my returns item 'wrapped' to my local post office counters who weighed the item at 88grams and confirmed 1st class postage to designated address would be £1.80.
Yet Sports Direct want to charge me £4.50?
Upon learning this and further examination of their website and returns policy, that items ordered online cannot be returned to my local, any, Sports Direct store?

This is the first time that I have ordered anything online from any retailer that prevents you returning the item to one of its local stores. So in my experience this an extremely unusual practice and certainly one that doesn't serve the customer, treat customers fairly.

Can you please confirm if deliberate preventing of a customer returning items to a physical store, is in breach of my rights and, sales of goods act and Office of Fair Trading principles/charter.

Sparrow legs 07/12/2021 at 8:50 pm

It must be the time of year! Has anyone else noticed that on a beautiful sunny Summers day you find aggressive idiots on the roads? Well, at the joyous, happy time of Christmas it seems like all the poor trades people come out of the woodwork and, under the auspice of being a well known retailer, make mistakes and charge too much, fail to deliver etc and blame it all on the very customers who, without, these smug little know-alls would not have a job!

MichelleA 12/10/2021 at 11:26 am

I ordered several products from John Lewis and after several weeks of not receiving them, enquired about the order. I was referred to John Lewis's courier who provided evidence of delivery to an address that obviously wasn't mine (different door colour). I followed up with the Customer Service Team and asked for the order to be redelivered or refunded, I was told they could do neither as it was delivered to an address. Note that I did not give any instructions for this order to be delivered to another address. I escalated the matter within John Lewis and was politely but firmly told that John Lewis had fulfilled its obligations and I should go and check with my neighbour (even though they had no idea about the state of my relationship with my neighbour or my mobility) or write to my card company and ask for a refund. I pushed back on both suggestions as I believe it is absurd for John Lewis and its courier to have delivered my package to a wrong address and then expect me, the customer to take responsibility. When I did finally reach out to the neighbour in the supposed address it had been delivered to they had no knowledge of the delivery, So far John Lewis has been unable to give me a name or number of the contact person the package was supposedly left with and they are taking no responsibility. Not only is it content with leaving me out of pocket but it believes it is okay for me to expend additional time and energy pursuing this matter. It is further hiding behind the small print in its terms and conditions stating that its obligations have been met.

That a multibillion £ industry doesn't understand the basic principle of putting the customer at the centre of its operations is beyond me. Out of principle I wish to escalating this matter to the Office of Fair Trade via Consumer Direct as companies should be responsible for the length of their value chain, including customer receiving the goods they have ordered at the location they have provided

Royston 30/08/2021 at 4:20 pm

I have been banned from my local Aldi in Deal Kent.

Basically a female manager, banned me knowing I was going to complain about her. As she was verbally rude to me. . I initially asked if her if Aldi sold Sponge cake. She hatefully and aggressively answered back saying “ What did you say , I can’t understand what you’re saying”. I’m a minority in the town of Deal and a man of colour. I’m not one to play the race card but it does make you think. I hope for humanity her reaction wasn’t because of that.

Next day I went shopping there. The male manager on that day, plucked me from the queue asking me in a bolshy manner to leave the shop as I have been banned. This was highly humiliating.

I asked what for? He said aggressive verbal behaviour from the day before. Which was a blatant fabrication. Apparently there were witnesses which happened to be Aldi staff.

Hand on the Bible, I was not verbally aggressive in any way whatsoever.
This was in May. There was meant to be a review on the 1st August. I had to phone and write to them. I was totally ignored by area manager whom had asked me to get in touch They decided to remain with the ban?? Although I’d not been near the shop and kept my side of the bargain. They now say I’m banned for life. Yet I can visit other Aldi stores??

Til this day after many requests. Aldi have not sent me anything in writing to say why I was banned. Or any statements on their side telling what exactly I’m supposed to of done or said.

I feel my returning would be too awkward for them. As they know I have been persistent in my innocence.

What can I do?

marshy 22/06/2021 at 11:21 am

I ordered, online, a battery for my car, an S type Jaguar, after typing in the registration number. Car Parts 4 Less came up with a discounted battery with 2 hours left to buy at that price. It clearly stated on ALL invoices that it was for my car so, I went ahead and bought it. They said 3-4 days, it took 6. It didn't fit. Even on the delivery note it said "S Type 3.0". It went back and later I got a call from Euro Car Parts, saying they've got the correct battery for over double the price! I told them I ordered the correct (according to cp4l) battery, and I'm not paying. I missed the MOT, and am now a month behind. No apology from cp4l. What do I do now?

Chris 19/02/2021 at 12:58 pm

4yrs ago I ordered a dress from Fabletics. I ordered on line and ticked for VIP account not knowing what this really was. July last year 2020 - I noticed a deduction of £44 on my bank statement from Fabletics. I never realised they had been deducting £44 a month since Nov 2016. I thought that amount was for something else. Any way as soon as I saw that I contacted my Bank and they confirmed this. And yet the card it was deducted from was cancelled they were still able to deduct. I contacted Fabletics who instantly refunded 25 x £44 individual payments back to my Bank. They still owed my 17 x £44. They stated that I would have to spend on goods. So when I tried to - I was told I had to buy items that were at £44 only. At that time there were no items @ £44. If I wanted something that cost £100 they would deduct £44 but then I would still have to pay £56 from my Bank and yet there was all my money sitting there with them. So I left this for the time being. I contacted Retail Obudsman who stated I should contact Citizen Advice or small claims court. CA more or less called me an idiot. I then tried to place an order in January 2021. There were items at £44 reduced to £39. I tried to order different leggings n types and yet they still wanted to charge me £6 or £8 or £34 or £46 - and these were not delivery charges as delivery was free. i complained to Fabletics again stating that they are not allowing me to spend my money without them wanting to charge me - they refunded 1 x £44. They still owe me 16 x £44 - can someone help?????

Miz 07/01/2021 at 4:02 pm

I placed an order with Zara clothing company online early December. I received an email advising that the parcel had been handed to me a few days later yet nothing had been delivered to me. I called Zara customer services and was told that they would look into it and call me back. After 2 weeks I called again, and was advised that as yodel said they’d hand delivered there was nothing I could do. I asked for proof of delivery and was told they would call me back. Days later I called again, to be told that my parcel was delivered to a street (no address), near my house and that I should go knocking to see if I could locate the parcel. No refund nor replacement parcel and I am now £57 out of pocket!

Lisa 20/12/2020 at 10:06 am

I ordered Christmas presents from house of fraser online. Around £500. The order was apparently left on the street in a green box bin without a lid with a note posted saying it was in a safe place. The picture on my hermes app shows it left in an open box on the street. After hermes investigation it was concluded that the package was not in a safe place and I was to contact the supplier for a refund or replacement. At first I wanted replacement but this was over a month ago. I've had no reply, no resolution, I call customer services by phone every day and no one ever answers, I have sent around 30 emails at least, I have also contacted them via Twitter. I'm so worried, its christmas in less than a week and I have had to borrow money from family to but the gifts again and still dont know if or when I'm going to get my money back. House of frasee, such a big chain but not at all delivering a good service to their online consumers. Please someone help me or point me in the right direction.

Pammy 02/12/2020 at 12:56 pm

Hi
I am concerned about my local shop in Girdle Toll Irvine Ayrshire it is a cost cutter
This store has overcharged me on the last three times that I have visited it and I have been checking my purchases each time and every time he has overcharged me each time
He just doesn’t seem to care
This store is right next to sheltered house’s and I am concerned that he is doing this to the people that stay in there
My son came in last night and I could not believe he was also overcharged on two occasions it also has stock that is out of date
I will definitely not go back to this store

wembley 23/11/2020 at 11:09 am

My step-daughter purchased a jacket from the ZARA store in Maidstone, Kent. Given the Covid restrictions she wasn’t’ permitted to try the jacket on instore. When she got home she tried it on, unfortunately it didn’t fit. When returning the jacket (30 minute drive) she was told that as she had misplaced her receipt she couldn’t have a refund or credit note. They acknowledged that they sold the jacket she was returning but for all they know, they said she could have stolen it!! This policy of no refund without a receipt was not displayed at the point of sale (the sales till) nor was it displayed anywhere. When I asked about this they said it was on their website and the back of the receipt! Why ‘hide’ these important facts I ask. Customer Services agreed with me but said they could do absolutely nothing. DO NOT SHOP AT ZARA stores, they are cheats!!!!

C24 16/10/2020 at 6:07 pm

I stay locally near a corner shop I have been saying to them for months about getting a job they are discriminating against my height and I was told by someone who already works in the shop that I wouldn’t get hired because “I am too small!” What should I do?

L 22/09/2020 at 5:50 pm

I have just been to The Bottle & Basket in woking on the Hermitage road. I opened a Diet Coke and it was completely flat, I went in and asked for another, I opened it in front of the lady & that to was flat. She slammed my money down and I was saying she will need to complain to her supplier. She started screaming at me why had I opened the diet cokes. The husband then started shouting at me saying I am ripping them off. He pushed the door close & wouldn’t let me leave the premises until I yelled at him to release the door. He then proceeded to give me the middle finger as I ran away and he swore several times, whilst using the middle finger.I am utterly disgusted & shook up. I will never go there again and would recommend no one else does!

Me me 07/04/2020 at 10:33 am

Hi ive been to my local shop to buy a few bits of shopping 3 times Ive been overcharged and they seem to be adding products on i havnt got .Have had to go back a few times when you only suppose to go out once its disgusting in these times the shop is costcutters Ardgowan road SE6

Aaty 24/03/2020 at 7:29 pm

Hi our local asian shop, namely worldwide foods in old trafford are taking advantage of the current crises and are overcharging on everything. I understand this is the same with all their branches. Also i believe they are takin advantage of their staff and pay them only £5 an hour.

San 20/03/2020 at 4:42 pm

I’ve just been to an Asian shop in Wolverhampton and the prices are 3/4 times higher then normal. Just two rolls of toilet paper for £2.49 and four for £7.99. It is disgusting! Should they be allowed to do that by law in this country?? They are criminals because they are looting people in crisis. Please do something so that people on low income can still be able to feed their families and children. These shop keepers suppose to help their community not ripping them off.

Oxford20 20/03/2020 at 12:46 am

Hi all meat and grocery shops in oxford are overcharging prices 3 / 4 times higher then reasonable prices ( oxford meat centre, s&s greengrocer etc) .. . its hard to survive because of these kind of ripping off .. when they knew that we have to buy meat and other stuff to feed our children because of the halal food issue... on top of that they never give detailed receipt with the product, amount and price on it. When asked they argue or simply said they can only give a counter machine printed receipt.

Aleesha 19/03/2020 at 7:26 pm

Grocery shops in Hayes town, and uxbridge road. Are charging 3 to 4 times high prices for meat and other grocery items. Plz do somethng

Sammeh_T 06/02/2020 at 12:31 pm

Purchased a new stroller from Argos yesterday, via click and collect. Opened the box today and there’s a funny smell, and upon further investigation we find a bag of what looks poo in the basket underneath. Spoke to Argos help who simply apologised and said take it back to the store. Surely they should be doing more, it was sold and brought as new and its toxic waste.

Andy 11/08/2019 at 1:12 pm

Our local corner shop has now 3 times tried his luck over charging me. First time I gave him the benefit of the doubt and thought maybe he’s made a mistake and questioned it. The second time I questioned it again and but, this time wasn’t so sure it was a mistake and the next time I went in I was very vigilant. The third time I totted up in my head what my bill would be and low and behold it was more that I had got it to so asked for an itemised receipt and on there was £3.00 paypoint charges (gas and electric cards) and £2.58 confection charged.
He tried to fob me off by saying he’d scan an item twice which of course complete nonsense. Can anyone give me any information on who to report this to because I don’t want him ripping off the local community and getting away with it.
Thanks in advance.

Ben 13/05/2019 at 4:38 pm

I’ve sent a return back well over a month ago to ASOS instead of noose and monkey. I realised this when my money was not return and traced the parcel through click and collect. Everything has been signed for and by mistake the parcel containing suits worth quite a bit of money have gone missing in ASOS warehouse. I’ve tried to work with ASOS after contacting noose and monkey for prod they haven’t received the parcel and misplaced it as well. Since then ASOS have not located the parcel and really haven’t been helpful. I really do think they have sold the suits on as they sell the same suits but they won’t accept liability and keep saying they are looking for the parcel. What can I do to get this resolved? I already raised a complaint also been on resolver !

Burles 06/03/2019 at 3:54 pm

HI, I have recently complained to the LGSCO in ref to a complaint and ongoing saga with my local council. I gave a fairly in depth and factual account showing
a,s best I could the story with good well documented fact's. This farce has been ongoing until the LA department said we are not going to discuss it any more
in essence tough.
As a tax payer I found this to be a breech of my rights, so contacted the LGSCO.
My first telephone contact with them, found the guy to be pretty flat and disinterested this followed within a pretty quick time, I received an email and a copy of the so called decision we won't be investigating !.
I wrote requesting they REVIEW their decision "my reason I had given them full facts from me yet nothing more than a this was dealt reply from the LA, I rang again but was put through to a lady for a better explanation she was as eager as the first person, quite bullish saying I was given their answer "which basically was nothing ! she did however carry on talking at me saying "oh we were told by the department at the LA" I was complaining about, Saying this was all dealt with and informed me THEY suggested I WAS LYING.
It beggars belief I give pages of FACTS about poor treatment from Bristol City Council they say"oh it's been dealt and he's a liar ? SO WE WONT BE INVESTIGATING ALBEIT A VERY SERIOUS ISSUE.
I AM SURE AS YOUR WEB SITE WRITES AS IT'S A LOCAL AUTHORITY THEY WON'T INVESTIGATE IT'S LIKE ASKING THE DODGY POLICEMAN TO INVESTIGATE THE DODGY POLICEMAN.
Burles.

Help 28/12/2018 at 4:52 pm

I placed an order with a company on the 1st December. 3 e mails later my order has not arrived. I've had e mail correspondence from the company with contradictory information about when my order will be with me. Who else can I complain to please. Some regulatory body?
Thanks

Rafiq 04/09/2018 at 9:47 pm

I had retailer agreement on 22nd May 2018 with Malthurst Retail Ltd(franchise agreement) but unfortunately MRH terminated my agreement on 2nd July 2018 without any reasons i requested them to give me reasons but they declined. Could I do anything?

Ron 23/08/2018 at 7:36 am

Hiya

I sold my phone to a company called IPhone Recycler through Sell The Mobile website. I sent my phone special delivery and had a confirmation email that it arrived on Saturday (18th August 2018) and they stated it was with the technicians but they needed my code to unlock the phone. The website states they send payment within the day of receiving the handset. Since then, it has been 4 days and they have not answered any of my email updates, phone calls and the contact number on their website rings through to a travel agency’s. I believe this to be fraud and they have effectively stolen my phone and I have received no money whatsoever and I have no idea how to proceed?

Rache90 Editor 10/08/2018 at 11:32 am

@Amy - You would have to get in touch with the company again directly and ask to speak to a line manager. You can also ask for the company's official complaint procedure (all companies have one).

Amy 07/08/2018 at 8:31 am

I returned two separate orders to ASOS and received an email on the 8th June 2018 saying it had been received and £20 would be refunded to be in 5-7 working days. I then received an email on the 18th June 2018 confirming they had received my second return and were refunding me £157.49. It's now the 7th August and i still have not had my money. Every time I get in touch I keep getting told 5 working days, I had to send copies of my bank statements to prove to them I hadn't received my money.
Can anyone help?

ComplaintExpert Editor 23/07/2018 at 10:32 am

In addition to the advice in the article, please also see small claims court, via which

Sophia 22/07/2018 at 11:46 am

We ordered a tailor made bridal outfit fron an asian boutiwue in Blackburn. They took all the measurements including length of gown when 4 inch heels would be worn. The outfit has come back too short and with dirt marks all inside. There isn't enough time to order another one longer which they haven't offered anyway but they said they could only offer 50£ off and that we must not have told them about the heels. Is there anyone we could contact? Also the owner was shouting at us that we paid nothing for outfit in first place when it was the price advertised and near enough 2000£!!!

Jules 17/04/2018 at 8:56 pm

I purchased a fishtank from all ponds solutions and as I opened the package it was damaged badly,,the driver got me to sign before I could check the goods saying he was in a rush,,the courier was pallet ways, I phoned the driver to come back but said not my problem and put the phone down,,I contacted all ponds solutions and they are waiting for a response from courier,,they say it's not in their interest to do anything as it was signed for,,

MaL67 Editor 12/04/2018 at 9:30 am

@Jilly - it's up to the shop want they want to charge. If you were not happy, you would have had the option to walk out of the shop at the time. Not much you can do if you have bought and smoked them!

Jilly 11/04/2018 at 11:35 am

I purchased a packet of cigarettes from a shop in Bury which charged me £9.85 in all other shops they are £8.00. I think this is way out of order, is there anything I can do?

Ayya 08/01/2018 at 4:51 pm

Hi. I have been trying to speak to sports direct customer service for few weeks and no one picks up the phone, automated service has a message and then the call get disconnected. Very very 3rd class service. I don't understand how can regulatory authority allows this to happen. Shame

BNN Editor 07/12/2017 at 2:06 pm

@Ray - I'd complain to the shop owner - but the NHS is trying to encourage the rise of a price of a packet in order to save lives.

Ray 05/12/2017 at 5:09 pm

I purchased a pack cigarettes in costcutter welling Kent same as yesterday yesterday was charged 7.80 today 11.30 as I paid contactless and couldn't see screen I didn't realise till I made him give me a receipt when I challenged him he told me that is the price and refused a refund. They are 7.50 anywhere else so I told him he is a robbing ...... how can they get away with this

Jared 17/11/2017 at 5:38 am

@BurgerKingUK #stanstedairport Do you accept Euros? Yes. Place order. €9. Hand over money. As this is a €50 note, we will charge you €20 for your meal. I’ve never heard anything more ridiculous!!! Is that even legal??!!! #burgerking #ripoff

ComplaintExpert Editor 06/11/2017 at 2:04 pm

Argos would have to attempt to resolve this matter with the courier directly. If Argos refuses to deal with your complaint

Doug 04/11/2017 at 7:07 pm

My order from Argos was delivered to the wrong address and recipient (value £220). Argos flatly refuse to resend the order or offer a refund - as they say the parcel was delivered and signed for, and that is the end of the matter as far as they are concerned (even though their helpline operative admitted that my order had been delivered to completely the wrong address from the details on her screen, and that it had been signed for and accepted by the occupant there - even though it was clearly not intended for them - Argos later flatly denied this). They refuse to enter in to any further communication with me and say that they will only reply if I take them to court. I have tried every consumer organisation at my disposal but Argos still refuse to respond. They refuse to offer any proof of their claim that my order was delivered to me - or provide the signature they obtained.

Anna 04/09/2017 at 8:58 pm

I have purchased 4 items Tommy Hilfiger via website, unfortunately received 3 items. The attached in a box paperwork listed items. I have emailed customer service about it. Do I get refund or short item to follow. I did not received reply back, called TH ( 25min waiting time). Finally someone picked up phone, I have been asked to send picture of paperwork received as a proof of my claim. At the moment no reply from TH customer service. I am chasing them but they are not replying on my questions.

sal 23/06/2017 at 2:25 pm

also it wasnt once but twice he did this to him once ok benegit of doubt but twice now way i wasnt having it the thing was he didnt know i was married to him now he does

sal 23/06/2017 at 2:20 pm

Omg i just went in to Spar at Barton to top up Electric Meter to which the man topped it up straight away. Just before my husband went in to top up and he said im not doing that service on electric no more.
you know if you have a condition cant walk or anything on barton the shop is close and good. But for this action from him not once but twice not topping the key up i wanna know why he said this to him im white my hubby is morrocan never been horrible to anyone. when i confronted him he put his head down didnt know what to say and to top it of i was immotional anyway as my hubby has been diagnosed with fibrosis so i just flipped at the asian boss yet ive never been like this towards anyone this sort of make a desicion cant be right on spar in barton shops headington oxford

Ronnie 13/04/2017 at 10:28 am

Hie,
I gave my laptop for repairing on 6th march and there by asked them to fix it by 9th as I had flight on the next day. They promised but didnt send me my lappy on that day so I myself had to tk trouble and get my lappy. These people didn't refund my courier money and even charged £350 for it.
I found my laptop on 10th but yet they haven't given me invoice. I have a doubt that these people have taken advantage of my urgency and there by charged me heavily. I am begging for my invoice and they aren't giving it to me. Please tell me what should I do

Dobie 10/04/2017 at 8:33 pm

Hi I live above a newsagents and have noticed the manager regularly takes extra money from certain elderly customers when these customers ask them to count out for what they're paying for is there anyone I can complain to anonymously I really hate seeing her take advantage of the vunerable I would say something to her but she's a nasty piece of work

Sar 04/04/2017 at 11:35 pm

Today I was in Ealing Broadway shopping centre and helped an elderly woman who was stressed say the staff in car phone warehouse deleted all her phone contacts from her mobile phone when she wanted help in removing two numbers only. I went to carphone warehouse with this lady and they initially said she asked them to delete all numbers and was rude and said basically to leave the shop. I really felt sorry for the lady as she used the phone for emergencies with all numbers so she could call someone when she needed them

Shabana 21/11/2016 at 2:36 pm

Hi I purchased my wedding dress from a Asian bridal store in Birmingham called Panache Boutique on 20 August 2016. I provided them with my wedding date of 5 December 2016 and they confirmed my collection date would be 15 November 2016. I started calling for updates a week prior to my collection date but each time would be told someone would call me back which never happened. They kept telling me my dress was still in production and would be here on or around the collection date. The collection date came and no call was made to myself by the store so I called them on 16 November 2016 to ask them what was going on. I was told there was a delay with the dress and I was guaranteed to get it on 3 December 2016 (2 days before my wedding) I panicked but was glad I was getting it in time. I booked myself in for a fitting for the 3rd December. I then received a call on 20 November 2016 by the store saying they were sorry but there's been another delay with the dress and I would now receive it on 12 December 2016 (7 days AFTER my wedding) I was in disbelief and disconnected the call. My sister then called as I was to upset to speak and they said there was nothing they could do and it would be here for the 12th. We've now had to rearrange the dates to the whole wedding and pay a price to do so. It's an Asian bridal store so I don't know if they're regulated but I want to make an official complaint. How do I do this? Thanks

Sonto 12/09/2016 at 10:51 am

On February 2016, I applied for MTN Data through TFG Group. They send SIM card to me, and they promise to swimswap and activate within 48 hours. But it was not actavicted I went to Westgate Foschini I spoke to Sifiso, he called the TFG HQ, they promise to activate within 48 hours. But it was not activated. By that time my R135.00 was dedacted without having Data.. On the 26th August I was at Westgate Foschini again with the same problem. They again promise to activate the simcard within 48 hours. I demanded that I must get my 7 months data cause it was dedacted while the simcard was not activated. On the 5th August I went to the Foschini store again, with the same problem, At long last it was activated but not swimswap I was given a new number. The problem was that they gave me one month data 2gk. What about 6 months data which R135.00 was dedacted while the simcard was not activated.

ComplaintExpert Editor 18/08/2016 at 12:08 pm

If you feel that the shop in question is breaching trading laws, then you may wish to inform Trading Standards.

Cem 17/08/2016 at 4:15 pm

There's a small corner shop in North Wales that was recently taken over by new people, they were okay at first but now they are forever short changing people and over charging on on pay points. I know for a fact as well that if an item came with a price so for example a can of rockstar shows 99p at the top of the can, they can not sell it for £1 I know it's a penny over but that's still illegal isn't it? This has been going for like 7 months as well.

Jacko 10/05/2016 at 10:39 pm

I received a discount code from
Littlewoods; spend £60 get £30 discount I ordered a pair of shoes costing £60 in December put the code in when I checked out & the shoes totalled £30. I received my statement in January staying I owed them £30 & paid the balance off in full. In May I received a statement that said I was in debt by £30 but no details. I had to telephone customer services 3 times every time i was told a staff member would look into and ring me back instead I received emails with totally incorrect information regarding why my account had been debited with the £30 eventually I found an number for their customer excellence team, where I was given the correct reason as to why my account had debited. I was told that I had entered the code incorrectly and I was therefore not entitled to the discount, I was furious as I would not have entered the code incorrectly and if for some reason I had surely their system would not have accepted the code . How can they decide this 5 months after I have received the order an debit my account, as I explained if the voucher had been declined at the point of sale, I would not have gone ahead with the order. I have been told that there is nothing they can do as I cannot provide the code I used for the discount. I have written to the CEO, finance director & 2 other senior members of staff to request my account be credited & it closed but as yet not heard back. Is there an ombudsman I can contact to take it further. It is the principle that i find disgusting as how many other people have experienced the same!

Lala21 03/02/2016 at 9:04 pm

Hi,

I purchased two items (the same item in two sizes) from an online clothing retailer just before Christmas, when I emailed the company to request a return label as one wasn't included (which is unusual), they informed me I was out of their 7 day refund policy...I hadn't actually received the product myself until the 7 day policy expired due to the Christmas period and bank holidays etc. I informed them firstly I was surprised they hadn't extended their refund policy like 99% of other companies over the festive period and secondly it wasn't that the items didn't fit or I didn't like them, I was disappointed with the quality of the items. I was then informed I was two days out of the return policy but the management would be in touch with me as they could see I had ordered the same product in two sizes. This was 3rd Jan, I have sent 5 emails since and the only reply I have received is to say "a member of the customer service team will be in touch"... I'm not sure how to progress this complaint and the company are refusing to communicate with me? The company seems unprofessional and there isn't a number or chat issue on the website.

Thanks

Mina11 12/12/2015 at 1:34 pm

I went to my corner shop which is a paypoint to pay my rent by cash. I know they usually charge to by card however I was paying £300 for rent by cash and the store manager said I had to pay an extra £1 for every £100 I pay by cash. Is this legal and within their right ?

ComplaintExpert Editor 07/12/2015 at 12:41 pm

In addition to the advice in the article, please see CAB link: If something you ordered hasn't arrived, here which should answer your question.

Helpme! 05/12/2015 at 12:28 pm

On Sunday the 11th of October I purchased a wardrobe that cost £1000. The staff were so friendly and helpful I left the store really happy. I was given a timescale of 6-8 weeks. Tomorrow is the 6th December which will be week 8. I have heard nothing And have no idea if or when I will get my wardrobe. So two weeks ago I contacted them and spoke to the lovely member of staff that sold me the wardrobe the problem is this member of staff is now incredibly rude and unhelpful. His word were "at the end of the day it's not us who deal with it" "DHD have your order it's down to them to contact you we don't have any handlings with them" "like I said when your purchased your wardrobe it can take up to 8 weeks we are now on week 6" so I left the conversation feeling.miffed but I decided to leave it another 2 weeks. So today I called is west byfleet Surrey again and spoke to store manager who was the member of staff I purchased the wardrobe from and the one I had the previous conversation with. Very much like the last conversation was yet again incredibly unhelpful and also rather incompetent. As he stuttered through his excuses and was really rude! He wouldn't take any responsibility he said several times in the conversation "I don't know what your talking about" when I asked who the store was regulated by I got the response " look I'm new I don't know what your asking" "it's out of our hands" "we sell you the product then pass it to DHD they contact you" "it's nothing to do with us" "anyway it's shy of 8 weeks" so in actual fact tomorrow would be 8 weeks I am shy of the deadline which is up in 24 hours but now realise that it doesn't treat the customer fairly or train their staff correctly. I did get a customer service number unfortunately Steve didn't feel the need to mention it's closed at weekends. I am so angry I want to scream! I want to raise the biggest complaint and I am sick of being spoken to rudely please can someone help me!

ComplaintExpert Editor 02/12/2015 at 2:19 pm

Argos will have an official complaints procedure in place - you could give the head office a call and ask for this. Otherwise you could try Resolver, I hope this helps.

nesha 02/12/2015 at 12:39 am

I returned a cooker to argos on the 15th November (after arranging on the 28th oct). I was told the refund would be in my account within a few days...it's now over 3 wks and no refund. I've emailed, called and even gone into the shop and still nothing.. I am without a cooker and without my refund.. who can I report them to?

Lors 11/11/2015 at 5:26 pm

my son bought a pair of trainers from office in Silverburn Glasgow yesterday for his girlfriends birthday after saving up £90 he is 17 on getting them home I asked to see them they where dirty old worn shoes I took them back to Silverburn today the supervisers attitude was awful she says I must have worn them I explained he bought them as a gift she then says well she must have worn them I asked was she calling me a liar she got angry and said dont put words in my mouth I dont need to listen to this. My son is now £90 down and no birthday gift. Through twitter I have been told to return them to the head office and they will look at them are they going to tell me the same thing I have already sent them pictures of the shoes.They said they will send me a collect label which I have not yet received in my emails. I want this dealt with in the store that gave the dirty shoes

ComplaintExpert Editor 11/11/2015 at 11:54 am

Depending on the value of the watch you could use the Small Claims court, Unfortunately, it is a case of your word against his, therefore any evidence you can prove regarding his perceived negligence over your goods would be helpful to your case.

lisa 10/11/2015 at 10:04 am

Hi I would like to know how I stand I put my expensive watch into a shop for a change of battery it took him quite a while to take the old battery out once he fix that it took him a few attempt to put the back on now the small hand won't go pass the 12 so I went back and told him and he is saying to me how does he know that I brought the watch in that condition which is no true because I wear the watch all the time

Suze Editor 05/11/2015 at 12:41 pm

@Alex a bit of social media sharing i.e Twitter usually helps this sort of thing.

Alex 04/11/2015 at 6:44 pm

Hi, over three weeks ago I've made an online puchase of bedroom furniture. I used the chat service with one of their customer advisers who assured me that all items were in stock and we we arranged a delivery for a week later. I paid in full, over £2,500. However, couple of days later they sent me an email saying that the items I puchased were not in stock and offered me an alternative. I phoned them and asked for a full refund to which they agreed and said it would take 3-5 working days for the refund to reach my account. Week later and I still havn't received my refund. After contacting them, they told me that refunds take 14 days. Ok, it has now been over three weeks and I still haven't received my money. What can I do?

Marife 03/11/2015 at 6:16 pm

hello, my 3 friends and I bought Lacoste bag in Ashford shopping outlet same design and same price..we bought 4 pcs as we were able to avail discount..unfortunately upon returning home I was disappointed coz mine has a label that says "sample not for sale" same with my other friend but the other 2 has none...so 2 out of 4 has label "sample not for sale". So I rang the shop and told them,first they don't want to believe me so I took photo of it and sent tru email..according to them,they are not allowed to sell sample products in full price...but my question is how about the other 2 that paid same amount as me and has no label that not for sale???

thank you

Liz 16/10/2015 at 9:55 am

Could I have some advice about some experience with an online print company? I ordered cards from them but had problems centring the image on the front part of the card. They provide a 'special intructions' box as part of the order process in which I requested that the image be centred and that if this was not the case for someone to contact me so that I could resolve prior to print. My cards arrived off-centre and on complaining, I was told that the service is automated so nobody reads comments in the 'special instruction box' and that I should have called them prior to ordering. There is nothing on the website that makes this clear. The print job cost me £70 and all they've offered is a discount on a reprint run. Do I have any comeback given that I supplied the file that they printed?

ComplaintExpert Editor 25/09/2015 at 11:45 am

It is a criminal offence to sell food past its use by date, therefore you should contact Trading Standards regarding this, if you wish to report it. Also, if you have concerns about the cleanliness of a shop selling food, you should report them to your local Environmental Health department who will investigate. Please see CAB link, here. I hope this helps.

CustomerX 24/09/2015 at 12:18 pm

Hey I want to know how I would go about making a complaint about my local shop? They overcharge, sell out of date products, they have a sewage problem that makes the shop smell and the floor unstable, any advice? Thanks

Terri 12/09/2015 at 11:02 am

To keep it short and sweet.who do i contact im regards to name calling and down right rudeness from an independent trader (colliers uniform shop,Northfield,Birmingham)
Myself and from what i can see from various facebook posts,im not the only one to deal with this rude man!someone else posed two and had 400 plus likes amd comments for this said man..he calls peoples children fat ,tells my son hes heads to big for the jumpers amd that ot must be hereditory that his big..that my son has a big belly and should go for a run before i take him in again!my sons three!!some of the comments ive heard from other parents are disgraceful..i would like to know where i could go or who to speak to in regards to this going further.surely its not right or acceptable for a 50 plus something man and owner of store to speak to customers and their children like that

ComplaintExpert Editor 03/09/2015 at 2:12 pm

You could perhaps send a letter/email stating that if you don't recieve your refund by a given time you will take legal action. I have included a link to Money Claims Online herewhich should help you further.

MrsLMT 02/09/2015 at 9:32 pm

I bought an item from an online retailer which I returned to them via post on or around the 21st July. Having had no notification from them that they had received the item I'd returned I contacted them on the 29th July when they clarified they'd received the item and was told I would have my refund within 30 days. To this day I have not received my refund. I have emailed them to make a complaint (on 25th August) and have not yet received a response.

Your advice would be much appreciated.

ComplaintExpert Editor 14/08/2015 at 11:35 am

I can only suggest that you contact the online shop yourself and try and negotiate with them as I presume you would have read that refunds were offered before you purchased the items. It seems an odd set-up if they will let you return items online and will only offer a credit note in the shop. Did they give a reason for only offering you a credit note? I think you need to sort this out with the company directly first before you attempt to take it further.

chezza1985 13/08/2015 at 11:17 am

Hi
I ordered some items online from a high street sports store, I ordered quite a lot as I'd bought various sizes - so I always had the intention of returning some of the items.
I was going into town on a Sunday so I took the items with me that I didn't want so I could get a refund.
I was told at the cash desk that they did not offer refunds and I would only be offered a credit note or exchange. I had nothing to exchange for the items and so really I wanted a refund. I asked the girl whether I would get a refund if I returned the items by post as they were an online purchase and she said no, the company does not provide refunds. so most disgruntled I had to accept a credit note.
I was then most annoyed when I got home and decided to look online at the returns policy that I would have gotten a full refund had I posted the items back. It was for £151 so anyone in their right mind would take a refund over a credit note - especially as I'd clearly ordered multiples of the same items.
I've complained to the company and after numerous emails they are refusing to accept any blame at all or even apologise! the latest email is that I know their returns policy because I've bought from them before. I personally don't care what I've done before I was told the wrong information and because of this I am significantly out of pocket.
Please please can someone advise me on what I can do and how I can take this further
thank you

Lyle 04/08/2015 at 3:52 pm

Hi.

Can anyone help I bought an item for my one year old it was apparently in the sale but when I looked at my inbox it was back to full price. This was the same for all of the items I put in there! I still bought one item as it was a gift and I liked it but not at the discounted price shown there. I originally left it at that. Then I had an email from the company about new items spent ages during my daughters nap time putting some items in the box only to find at the end my basket was empty! I did this several times! I phoned the company and got a young lady who said they had problems with sale items but not know this new problem and again left it at that. Then I had another email saying I had left some items in my basket so I clicked on it nothing happened! I then emailed company and it went on from there the guy who eventually emailed back blamed me and my computer cookies! He was rude and quite frankly sycastic! When I had another email asking me to write a review I then did. And gave a bad review it wasn't the product although it should of been in the sale it was the rudeness i recieved afterwards. As I put a bad review the guy phoned with his personal mobile and sent me an email saying he will give me 25% off any new products if I changed my review! Is this not bribery?!? I don't mind adding to the review but i can't change the customer service I had recieved anyway after further emails he retracted his offer and wished me good luck if I took it further! Is there anyone I can report him to?!? I see it's not an isolated case as another reviewer complained about being bribed! All I want is a genuine apology not sycastic emails or bribery and the price my item was shown at! Which I happen to take a picture off in the sale as he sweated blind it was my cookies that I hadn't cleared!! He is really rude and whilst its a nice gesture to give a discount this should not be so I fabricate a better review! He even admitted on the phone investors look at it so he wanted me to amend it! And sent me links as to how the customer is NOT always right! Please tell me there is someone I can report him to! This kind of behaviour is not nice!

Distressed 15/07/2015 at 2:16 pm

I bought a product and used it according to leaflet instructions on 1st Jan 2015. It was a more natural hair dye, bought from a very well known high street health shop chain. Initially no problems but within a few weeks my hair had significantly lightened and was straw like. I emailed both the manufacturer and the retailer on 31st January. The retailer emailed me back within 2 weeks. they sent me £2 in vouchers for their stores and closed it there. I emailed the manufacturer again on 26th Feb. They are based in USA. They never responded. My hair is still damaged, thinning and falling out 7 months down the line. the retailer last week sent me an email with exclusive offers, offering me the offending product at £7.99 (that's £2 off). they clearly never investigated either and I am deeply upset, particularly if others might also suffer with this product and nothing was ever done to investigate. Where do I go, given neither retailer or manufacturer take responsibility for looking into it?

ComplaintExpert Editor 21/05/2015 at 12:14 pm

@Pingu - I am sorry to hear this. I have included a Citizens Advice article here on disability discrimination herewhich you may be interested in and which can give you some additional advice.

Pingu 17/05/2015 at 9:47 pm

I went to our local convieniance store and the attitude of the shop owner was absolutely disgracefull. The people who work in the shop are either pakistani or asian. I am a disabled lady who uses a powerchair and every time I go in that shop they always have a go about disabled people and they are so inconsiderate. I go there with a friend who is also in a powerchair but she stays outside to save the agro and the arguements. Why should we be treated differantly just because we use wheels to get around instead of our legs. I am slowely becoming SICK TO THE BACK TEETH of peoples attitudes towards us. My husband is able bodied and he stays at home so he can give me my independance to do things myself. This arrigent & damn right rude attitude cannot carry on as it is very wrong at so many levels.

FuturePM 02/05/2015 at 11:31 am

I bought items from argos along with insurence, 1 of the products I bought was faulty so I returned it to the store I bought it from only to be greeted with confrontation and a stinking attitude from the manager and then the manager decides to remove items from my recipt (the insurence) to which she says to me that the insurence SHOULDNT even be on the recipt even tho it's on original recipt and she procedes to remove this item, I then gets home to ring customer service of this problem who inform me that it will be investigated ! 3 days later I ring argos customer service again to find out what's happening and I'm told my product cover will be re-added to my recipt also that my travel would be covered if I'd poped into store as it was the managers fault and all I needed to provide was the recipts and thus was an apparent demand to a store manager from a customer service manager but after being promised this on a recorded phone call the store refuses to pay me my travel when I poped into store, now already being ashamed of showing my face there after the embarrassment I suffered on the 1st visit I told the customer service team that I wanted an appolagie in store where the general public can hear that this manager is incompetent (and should be stacking shelves at tesco from midnight on as she has no social skills) to which I was told that my request would breech the data protection of the manager in question !! Hhhmmmmm my partner is a 3rd year law student with management qualifications so I already know that what I was told was false information and there for I was lied to by a customer service manager at Argos !! And honestly I would avoid this place like the plague because 85% of argos staff are rude, confrontational & unhelpful and we as the public who give these people their lives deserve better !!!!

Sal Editor 25/02/2015 at 3:10 pm

@mandy - this sounds like it is against the law and should be reported to the Consumer Complaints Commission, which I would do. In the meantime, you can also buy gas and electricity from your local Co-op if you have one nearby.

mandy 23/02/2015 at 8:46 pm

Wonder if anyone can help please, our local corner shop is so rude and aragont they need reporting but I don't know who too....
I usually buy my gas on card from them 120 pound a month, they have refused me paying by card as they only get 50p for me using it and request that I take the money out their cash point machine at a 1.75 charge so they get more, when I refused they refused to serve me for gas unless I had cash.
I have been short changed on may occasions and even charged for previous customers shopping when I've not realised.
My most recent one is that my gas card wouldn't work so my company advised me to go to the local shop, give them a number and they would give me a gas card. They totally refused telling me that I would have to get it from town as it wasn't their fault it didn't work.
As shops all closed in town I am now left with a cold family including a 5 year old it's snowing outside and no gas.
Am not happy with this service at all and would really like to know where I can complain too. It is just a one off local shop

Marie Editor 22/01/2015 at 11:45 am

@topsy - have you thought about getting a quote from and independent delivery firm? Then if it differs in price you could go back to the company and ask it to justify their price difference and/or tell them that is all you are prepared to pay.

topsy 21/01/2015 at 4:55 pm

where can i go to get an extortionate charge lowered for returning one item of two delivered to me by oak furnitureland. on the terms and conditions i saw that there was a £50 charge, but looking into it further for wardrobes they charge £100 regardless of the size. i think that the charge is well in excess of what it costs them. they will not budge on the cost.

Chickenbrain 03/01/2015 at 8:12 pm

I wish to complain about the provision of parking in many large superstores. Specifically the number of 'Parent with Child' bays. I fail to see why one group of customers should get preferential provision over others. Having a child is not a disability and most parents are young and fit. In light of the recent case regarding the disabled man and the mother with a pushchair it seems these allocations cannot be enforced. Furthermore I believe that 'Parent with Child Bays' can be classed as Indirect Age discrimination- the test being that the rule inevitably favours one age group more than another. As such they are therefore illegal.

Varadhan 08/12/2014 at 7:39 am

In some sites the price of an item is say Rs.100/- and the packaging & forwarding is Rs.100 or more. For Example ScanDisk 4GB Pendrive price is Rs.99/- The delivery charges are Rs.250/- Here the intention is obvious. Suppose the material is to be returned the hapless customer will get back only Rs.99/-. Otherwise anyone can understand that sending a small pendrive will not cost more than Rs.50/- for any place in India. For other pendrives delivery charges are either 0 or maximum Rs. 50/. Like that there are many items

It is suggested the regulatory authority should put a ceiling on delivery charges according to the price of the product.

Regards,
Varadharajan

not happy 11/09/2014 at 2:58 am

ASOS online fashion- keeping funds pending through paypal when no purchase was made....poor communication and lack of customer service. Check on asos on facebook and you will see all the frustrated and unhappy customers! I have asked asos on more than one occasion to contact paypal and cancel but I either get no response or an automated on...very frustrating please help something needs to be done about this poorly run company... from Australia

MLB 09/08/2014 at 4:48 pm

Home Retail Group - Homebase department harassing us with phone calls chasing an alleged debt that does not exist and that has been sorted out on two occasions confirmed as 'computer error'. Phone calls happening at unsociable hours of the day, weekends too.
Rude staff put phone down on my wife too when trying to advise them the matter has been addressed. I have contacted the head office and await a response.

Eve 23/07/2014 at 11:00 am

Hi
I ordered a dress from Rare London, and returned it to them straight away for a refund at around the start of june. I read the refund proccess which confirmed it takes 10 working days for refund. 10 working days passed and I still hadnt got my refund, so i left a comment on their website as they dont have a contact num however never got a reply. I finally got my refund way after the 10 working day timescale, but still no reply to my message left.
I then contact them via twitter to which they replied straight away telling me to direct message them with all the information which I did and still got no reply. I then sent them further direct messages and tweets and still nothing. I am desperate to complain because there service is disgracful but theres no way of me doing this because they just ignore my messages.
Hope you can help
Eve Hamer

mac 29/03/2014 at 8:15 am

I bought things from an company call brighthouse on credit I am very unhappy. With service from them.Please can you help I am profound deaf and blind. In one eye and disable. Please contact by e.mail thank you very mush your faithfully

Asimov 17/12/2013 at 12:44 am

I ordered a Nokia lumia from Simply Electronics 3 weeks ago. I have emailed the numberous times and they keep changing their status message to priority dispatch, but so far I haven't got my phone. The last time I emailed them 2 days ago I didn't get a reply.

If I don't hear anything in two weeks I am going to call Trading Standards.

kenborrett 01/09/2013 at 6:58 pm

I have been waiting for an Apple Ipad I ordered over 3 weeks ago on the 7th August from Simply Electronics. I paid by visa card. I have since contacted them several times by phone and email. The reply was we have made it a priority delivery but this was 10 day ago. I have stated if it does not arrive this week I want a full refund. I think this is a very bad service and would like your advice please
Thankyou

Cheesey 19/06/2013 at 10:48 am

Hi, I was hoping you will be able to help me as I'm getting increasing frustrated with a retailer Mia Sposa in Nottingham. I recently got married (5.5.13) and used this retailer for the hiring of our 7 suits. I thought as though it was a large, respectable company I would have limited, to no problems to deal with.The suits cost me over £500 to rent, which is a considerable amount of money. Unfortunately this was not the case, we arranged fittings for all 7 men (one page boy) within the alercated 3 months proir to the wedding as suggested by the company and the page boy less than 2 weeks. We collected the suits 3 days (thursday 2nd may) before the wedding and was advised to try them on again, by doing so we found that 5 out the 7 suits had problems with them (2 had a few problems), which needed to be sorted before the wedding. So the Friday (3rd May) before the wedding we had to return all but 2 suits to the shop for changes to be made. Our grooms men had to come out of work. The clerk who looked after us was well spoken and polite but this should not of happen so close to our wedding day, from a highly repestable company. It caused a lot of unnecessary stress and upset to both my husband and myself. As well as having to make another trip to Town which leading up the the wedding was difficult to do with all the other preparation. Since the wedding I have called and left approx 4-5 messages, the manager called me back once but was not able to discuss the situation as she wanted to talk to her member of staff first, which I do understand. I therefore wrote a letter, and over 13 days later had a message left at home to call back. When I did (on the 13.6.13) she was again busy and I was told she would call back again. I'm still waiting. I am finding this matter stressful as I am suppose to be enjoying my married life but I have this hanging over me. I just want some acknowledgement regarding these issues and some compensation for the upset, that is not to much to ask. Thanks Lisa

Kaycee2506 18/04/2013 at 9:56 pm

I placed two orders on the asos shopping website. The first one was on the 9th of April 2013 to be delivered on or before 22 April 2013 on the standard delivery service platform, while the second order was placed on the 10th of April 2013 to be delivered on or before 16 April 2013 on the express service platform (which of course attracted a fee). Both orders were dispatched on the 11th of April and the tracker showed that it arrived my country (Nigeria) on the 15th. the exact remark was 'customs processing'. Up until 18th April, there was no change and i decided to drop an email to inquire the delay. the response was that I had to pay for the custom duty charges (which i had no problem with). I argument is this - Why was i not contacted by their agent/courier to work out the modalities? Why did i have to prompt them to do their job? I want to demand a refund of my express delivery fee as I will not be made to pay for communication gaps between the company and their agents>
Please advise....

Neal 27/08/2012 at 6:02 am

I ordered and paid for a various times from amazon fr I to dat have noe received a lot of these goods,amazonfr have closed my account make contact with them they sent me one email saying your account I'd closed and you will not get a refund,I asked them for a signed proof of delivery but nothing because I live in Australia they are con men who retake your money no delivery of goods they even charged me for mutable goods same title I just don't know where to go for help regards Neal Malone

Wendy 13/07/2012 at 3:00 pm

My husband brought a Skeleton Suit for an event he was doing that evening.. So he went to 'Party Boutiques' in Kidderminster, and tried on the first suit, which he found was to tight, the shop assistant told him they had another one which would be better, so he took her word for it and paid £24.99 and left without trying it out first.. When he got home and tried it on.. It did not fit at all, was badly made for the price, and very baggy.. I took it back to the shop, explained to the shop assistant, and asked for a refund, I was told they do not do refunds, only credit notes? She then pointed to a small piece of paper on the side of the till, which she had to remove ALL the other objects in front of the small notice that was blocked from customers view..that under no circumstances there will be no refund? I feel very angry for the fact we had brought a shoddy garment that the shop assistant recomened without explaining or showing the small notice that they will not refund, if we had know this my husband would of tried it on before paying for it, or not buy it at all.. Now we are left with a Credit note of £24.99 to only spend in this shop, which I feel we have been falsely mislead that there products are worth the value? have I got customer rights to ask for my money back.. Please help

Sue 15/06/2012 at 11:32 pm

I boughts 2 pairs of boots for my girls from betts kids, took them back after they wore them once as they both looked like we had them for mre than 6 Mths. I told the shop keeper the boots even stained my daughters stockings but they told me all they could do was give me a credit net for one pair! I want my money back, the boots are not going to last my girls this season , I'm not happy with quality at all and don't want to purchase any other shoes from them! Please advise me if I can demand my money back!!!

Buchinha 08/03/2012 at 3:50 pm

Hello,I have bought a sofa from Sofas World last week and delivery was made yesterday by one person only. I had to carry really heavy sofa parts and help the delivery guy with the sofa as well. I have sent an email to the Customer Services team and no response was received. All I requested was for the delivery chages of £19.99 to be refunded, since the service was incomplete. Do you think it is worth pursuing the matter further? Kindly advise.D Costa

poohbear 26/10/2011 at 6:04 pm

We hired the services of an interior design company. They requested we commit some funds to cover their work. In the end we were not impressed with their prices but honored our commitment to the minimum spend plus extra for some wardrobes. We then were not happy with some and felt so requested a refund on the certain items (above the min spend). As the orders had not been placed we were told verbally this is fine. We requested written confirmation but they don't respond and when we talk they say that all is fine and they will return the money! We can't seem to get them to commit in writing and now are not sure what they are doing with our money if the orders have not been placed. How do we complain.

Jacqui Haslett 27/09/2011 at 12:23 pm

We had paid a deposit for a christmas meal and we received a confirmation email to confirm everything had been booked, however, 5 weeks later we've been advised it's not possible we can all sit together but will be split up, which we're not happy with. They've offered us 2 tables apart and some wine to compensate. Do know if we can claim compensation as we won't be able to book anywhere else?

none 05/06/2011 at 8:48 pm

How does an employee complain about the company that they work for if they are treating their staff unfairly, in the retail trade.

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