British people tend to put up with poor service rather than complain, but you're entitled to stand up for yourself when things go wrong. Complaining isn't about being difficult, it's about asserting your rights and getting what you deserve.
If you've been sold a faulty product, treated badly by a company or received poor service, this site explains your options and how to go about it. We cover complaints about healthcare, holidays, shops, local government, your boss and more, with practical advice for each situation.
When people don't complain, nothing changes and companies keep getting away with poor treatment. Your complaint counts, so find out how to make it stick.
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British people tend to put up with poor service rather than complain, but you're entitled to stand up for yourself when things go wrong. Complaining isn't about being difficult, it's about asserting your rights and getting what you deserve.
If you've been sold a faulty product, treated badly by a company or received poor service, this site explains your options and how to go about it. We cover complaints about healthcare, holidays, shops, local government, your boss and more, with practical advice for each situation.
When people don't complain, nothing changes and companies keep getting away with poor treatment. Your complaint counts, so find out how to make it stick.
Thanks for your support in helping us spread the word.
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