Home > Ask Our Experts > Who Do I Complain to Regarding Third Parties?

Who Do I Complain to Regarding Third Parties?

By: Thomas Muller - Updated: 6 Dec 2016 | comments*Discuss
 
Data Protection Act Security Banking

Q.

How or who do I complain to over a company who have passed my banking details to a third party?

Is this a breach of the data protection act, as well as a breach of the advertising regulations?

(Mr John Shaw, 21 January 2009)

A.

Yes, this would definitely constitute a breach of the Data Protection Act and you have the right – and are actively encouraged - to seek a satisfactory resolution for this security violation.

The Data Protection Act

If a third party company is able to see your banking details without permission then this constitutes unlawful access. The Data Protection Act has been set up to provide rules to prevent such kinds of unauthorised access to personal data and information.

When you agreed to a transaction with the company and they accepted your personal details, they did so under the proviso that they follow strict rules of good practice for handling sensitive information, as outlined by the Data Protection Act. By passing your banking details onto a third party, they have breached this law. It doesn’t make any difference if they did this knowingly or not, it is still their responsibility and you are entitled to receive some kind of appropriate resolution.

Obviously the extent of measures to resolve the issues will depend on the damage that has been caused by the security violation.

Complain To The Organisation Responsible

You should begin by writing a complaint letter to the organisation guilty of committing the breach. By doing this you will give them an opportunity to put things right. Most data protection issues can be solved satisfactorily without the need to get anyone else involved.

Information Commissioner’s Office

If after contacting the company you have still failed to receive a satisfactory resolution then your next step is to contact the Information Commissioner’s Office (ICO). This is an independent UK authority that has been set up to protect personal details, as well as promote access to official information.

They will investigate the complaint and if they conclude that the Data Protection Act has been breached then they will advise the company and request that it solves the issue. If necessary then they will order it to do so. For them to do this you will of course need to support your complaint with any evidence or information you have relating to the issue.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Hi there, I made a written complaint about my childs school, the Head discussed my complaint with other parents and let it be known it was made by me disclosing my identity and causing me huge distress and damage.I had to change schools and the Head even approached other schools telling them about my complaint also discussing my name and details.Under the School Complaints procedure it says its confidential is this a Breach of the Data Protection Act as I feel my complaint was sensitive personal data ?
NWlady - 6-Dec-16 @ 11:27 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Topics
Latest Comments
  • AVOID EXPEDIA AT ALL
    Re: Travel and Holiday Regulatory Bodies Complaint
    Our flight was cancelled due to Covid, after hours of waiting on-hold, my refund was granted and confirmed…
    15 July 2020
  • Hickers
    Re: Who You Can Complain to About Landlords
    I am supposed to be moving I to my new rented home in the 20th July. The landlord is an Estate Agency who has…
    13 July 2020
  • Trust GOD
    Re: How to Complain About Your Boss
    I think such complaints must be escalated to HUMAN RIGHTS COMMISSION and strict action to be taken against such inhuman bosses.
    11 July 2020
  • Josie
    Re: Travel and Holiday Regulatory Bodies Complaint
    Booked flights plus hotel in St Petersburg in early Feb for departure 23 May to 29 with Opodo. Emailed them…
    3 July 2020
  • Nhc
    Re: Who To Complain To
    Left honeymoon couple stranded in turkey and now wont refund our flight money easyjet has paid to them. Next move small claims court. I've…
    2 July 2020
  • Nhc
    Re: Who To Complain To
    Left honeymoon couple stranded in turkey and now wont refund our flight money easyjet has paid to them. Next move small claims court. I've…
    2 July 2020
  • jo1970
    Re: Who To Complain To
    Like many others, I had a holiday booked since 20th January for 30th June to Lanzarote. They insisted on me paying the final balance last…
    23 June 2020
  • MoneyPennie40
    Re: Dealing With Nightmare Housemates
    I've just moved into a 3bed flatshare, since being here, I've noticed 1 of the tenants never seem to clean up after…
    22 June 2020
  • Yanka
    Re: Dealing With Nightmare Housemates
    where I can complain about the inappropriate behavior of a roommate., but we don't know what to do and we are afraid to…
    22 June 2020
  • CWEST
    Re: Who To Complain To
    what happens if you do not pay the full balance? I have paid for flights but they have been cancelled. I have emailed proof, and tried calling…
    4 June 2020